The account was hacked, and the game was banned after being retrieved

by DDXX_XXDD
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The account was hacked, and the game was banned after being retrieved

[ Edited ]
★ Novice
My account was hacked last year and then I got it back through customer service and Apex has been banned. I appealed three times, all of which were dismissed. What should I do now? What do I need to offer to prove that what I said is true.
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Re: The account was hacked, and the game was banned after being retrieved

Community Manager

@DDXX_XXDD 

 

Check the following link for info on securing your account: 

 

https://help.ea.com/en/help/account/secure-hacked-ea-account/

 

We cannot assist with bans directly here on AHQ.

If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

Thanks.

barry.png

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Message 2 of 3 (194 Views)

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Re: The account was hacked, and the game was banned after being retrieved

Community Manager

@DDXX_XXDD 

 

Check the following link for info on securing your account: 

 

https://help.ea.com/en/help/account/secure-hacked-ea-account/

 

We cannot assist with bans directly here on AHQ.

If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

Thanks.

barry.png
Message 2 of 3 (195 Views)

Re: The account was hacked, and the game was banned after being retrieved

★ Novice
@EA_Barry I know the process. I've run out of three opportunities and I can't continue to appeal now
Message 3 of 3 (124 Views)