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Re: The Sims Mobile Game reset

by RachgreenADMA
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Re: The Sims Mobile Game reset

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@pezhvak2001 

 

You need to contact an EA advisor.

 

You should send in a Help Ticket from your in-game account. Advisors need mobile players to do this because in-game mobile tickets bring through needed details. Contacting by any other method will only delay support and you'll be asked to go back and send in an in-game help ticket. Also worth noting that sending in help tickets from the mobile in-game account ensures the tickets go through to the mobile advisors directly who'll be far more informed.

 


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 No trabajo en EA.    

Message 11 of 15 (265 Views)
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Re: The Sims Mobile Game reset

★★ Novice

But it's not a problem from me ots like a bug frome game I should connect the game I have linked to my account not the last account I played plus I cant complete that leraning stuf in first game it has a pm telling me Bella can't chat now.. I can't even continue by a new game developers should change the way of returning accounts 

I had a nice home there but now all is goneFrown

And I can't bring things back with my gmail what else can I do then?Frown

Message 12 of 15 (259 Views)
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Re: The Sims Mobile Game reset

★★ Novice

thanks for help

Message 13 of 15 (258 Views)
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Re: The Sims Mobile Game reset

Hero
@pezhvak2001
From what you say, I can tell you have issues with your game progress. That is one of the situations in which you should ask for help from an EA advisor.

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 No trabajo en EA.    

Message 14 of 15 (245 Views)
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Re: The Sims Mobile Game reset

★★★ Newbie

Hello @EA_Jason i have the same problem too Frown i lost my game’s progress. I was on level 52 already. I clicked the continue game when i reinstalled the app but it just brought me back to level 1. Hope you can help me as well. Thank youuu

Message 15 of 15 (43 Views)
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