You need to contact an EA advisor.
You should send in a Help Ticket from your in-game account. Advisors need mobile players to do this because in-game mobile tickets bring through needed details. Contacting by any other method will only delay support and you'll be asked to go back and send in an in-game help ticket. Also worth noting that sending in help tickets from the mobile in-game account ensures the tickets go through to the mobile advisors directly who'll be far more informed.
But it's not a problem from me ots like a bug frome game I should connect the game I have linked to my account not the last account I played plus I cant complete that leraning stuf in first game it has a pm telling me Bella can't chat now.. I can't even continue by a new game developers should change the way of returning accounts
I had a nice home there but now all is gone
And I can't bring things back with my gmail what else can I do then?
2 weeks ago
Hello @EA_Jason i have the same problem too i lost my game’s progress. I was on level 52 already. I clicked the continue game when i reinstalled the app but it just brought me back to level 1. Hope you can help me as well. Thank youuu