You need to contact an EA advisor.
You should send in a Help Ticket from your in-game account. Advisors need mobile players to do this because in-game mobile tickets bring through needed details. Contacting by any other method will only delay support and you'll be asked to go back and send in an in-game help ticket. Also worth noting that sending in help tickets from the mobile in-game account ensures the tickets go through to the mobile advisors directly who'll be far more informed.
But it's not a problem from me ots like a bug frome game I should connect the game I have linked to my account not the last account I played plus I cant complete that leraning stuf in first game it has a pm telling me Bella can't chat now.. I can't even continue by a new game developers should change the way of returning accounts
I had a nice home there but now all is gone
And I can't bring things back with my gmail what else can I do then?
Hello @EA_Jason i have the same problem too i lost my game’s progress. I was on level 52 already. I clicked the continue game when i reinstalled the app but it just brought me back to level 1. Hope you can help me as well. Thank youuu
March - last edited March by EA_Jason
Hi, can you please help me with recovering my game? My device is Samsung tablet. I downloaded the original game but after a few months it started crashing and it got worse and worse. I followed all the instructions but the game was still unplayable so I had to reinstall it. I made sure that I was connected to some of my accounts before removing the game. After the reinstallation, I chose to recover the saved game but now the game is stuck on the tutorial. I did whatever I could to pass it but the game keeps asking me to complete the bathroom collection! I should mention that even before buying the bathroom items they are all lablled as "owned". Could you pls tell me how I can solve this bug? Thanks.
my playerId: *snip*
EDIT by EA_Jason: Removed UserID.
Unfortunately this is an issue that we can't help you fix from the forums.
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