The Game is Crashing During Loading...

[b_well2001]

The game is crashing while loading. I get to the loading screen where it tells me I’m signed in, then it crashes. This just started happening. It was fine when I played this morning.

[SalixCat]

@b_well2001 There is an update availableto download from app stores. Have you updated the game app?

If updating the game app and restarting your device doesn't help, I would suggest you to use this link to contact an EA advisor. 

Select your device, then select topic Connection and tech support. Select issue Game won't launch.

Make sure to provide your Player ID when explaining your problem, will make things faster!

Choose email as support option.