Help us improve Answers HQ! Take Survey No, Thanks

Re: The EA servers are unable to process your request at the current moment

by Erggg
Reply

Original Post

Re: Disconnected from futservers

★★★★★ Newbie

I keep getting disconnected AFTER the game ends , win or loss, it happens about 50% of the time now. It’s quite frustrating - especially when I have finally won 1 game after taking 10 straight losses.

 

id really wish there was some compensation, like giving us coins for the games we did play, but dropped off. 

Message 831 of 904 (254 Views)

You lost your con nection to EA servers.Sign back in to acces online features.

★★★ Newbie

I have been trying the lanzini objective in world beaters and i have gotten a bit done but for the last few days everytime i finish a game it says "You lost your connection to EA servers.Sign back in to acces online features." and the objectives dont count. This has happened for my last 6 games and i can't complete the objectivve because of this please help

Message 832 of 904 (288 Views)

Re: You lost your con nection to EA servers.Sign back in to acces online feature

★★★ Newbie

also i cba to do it because ive wasted two hours not able to do it

Message 833 of 904 (286 Views)

Re: You lost your con nection to EA servers.Sign back in to acces online feature

Champion
@CreameBigggums
From Fifa 21 main menu, go to
-Customise
-Profile
-Delete
Now delete all files there apart from Career mode.
Close Fifa 21, reboot Fifa21.

See if this works, the game will re-install all deleted files with the latest versions.

If you still have a problem after this then follow this troubleshooting guide https://help.ea.com/en-gb/help/faq/connection-troubleshooting-basic/

CCP Champion Banner - Blue.png

Tag me @SumFiiin for help
Message 834 of 904 (252 Views)

0 coins and no rival points

★★★ Newbie

I am not getting any rival points or any coins after i play a match, can someone help solve this please

Message 835 of 904 (239 Views)

Re: 0 coins and no rival points

Community Manager

Hi there, @ak47amir 

 

It sounds like you played all 30 Rivals matches. FUT Champions matches also count towards the 30 match limit. You can find out more on this here.

Aljo.png
Message 836 of 904 (181 Views)

Re: The EA servers are unable to process your request at the current moment

★★ Novice

I am having problems too, played all squad battles or rivals and after game ends it says unable to process request. Unable to play game for past few hours even after trying suggested steps

Message 837 of 904 (143 Views)

FIFA 21

[ Edited ]
★★★ Newbie

Product: FIFA 21
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
What is your gamertag/PSN ID? Professor_2195
Which mode has this happened in? FIFA Ultimate Team
Which part of the mode? FUT Friendlies
How did you play? Play Online
Which version? Swaps
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 06/21/2021
What time did you see the bug? (HH:MM AM/PM) 10 PM
What is your time zone? EAT - GMT + 3:00
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Every time I enter a game and I finish it I get kicked out of the ultimate team
What happens when the bug occurs? I get kicked out of the ultimate team and I don't get my rivals points and also swaps challenges
What should be happening instead? Not be kicked from ultimate team and also the challenges should count

Product: FIFA 21
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
What is your gamertag/PSN ID? Professor_2195
Which mode has this happened in? FIFA Ultimate Team
Which part of the mode? FUT Friendlies
How did you play? Play Online
Which version? Swaps
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 06/21/2021
What time did you see the bug? (HH:MM AM/PM) 10 PM
What is your time zone? EAT - GMT + 3:00
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Every time I enter a game and I finish it I get kicked out of the ultimate team
What happens when the bug occurs? I get kicked out of the ultimate team and I don't get my rivals points and also swaps challenges
What should be happening instead? Not be kicked from ultimate team and also the challenges should count

It says : We are sorry but there has been an error connecting to FIFA 21 Ultimate Team. You will be returned to the FIFA 21 Main Menu.

 

It happens in all modes(rivals-friendlies)

Message 838 of 904 (136 Views)

Re: The EA servers are unable to process your request at the current moment

[ Edited ]
Community Manager

@Erggg 

 

If this is only happening at the end of matches, please see this post

Aljo.png
Message 839 of 904 (122 Views)

Re: FIFA 21

Champion
@professor2196 Try this, go to
-main menu
-customise
-profile
-delete
Now delete all files here apart from Career mode files.
Warning saved data for offline tournaments in normal Fifa will be lost.
Close Fifa and reboot.
Fifa will now update and install all missing files.

CCP Champion Banner - Blue.png

Tag me @SumFiiin for help
Message 840 of 904 (114 Views)
Twitter Stream

ea-dualentitle-promo-splash

Upgrade to a next gen console

Have a physical game disc for FIFA 21 but bought a discless console? Use our webform.

View more on EA Help

fifa21-promo2

Keep your account safe

Turn on Login Verification to access FUT Web and Companion Apps, and protect your information.

View more on EA Help