TWITCH PRIME LOOT ISSUE FOR RAMPART (PS4)

[JohnnyGat1872]

 Having a issue with the Rampart Twitch skin claim. But the finely tuned charm i got soon as i launched the game. I've tried everything that i could from Unlinking my EA ACCOUNT and Relinking to contacting Twitch prime support, and they said i need to speak to a DEV. But i'm not special. I don't know a DEV. I hope this is just a bug and can be resolved. Because I want my loot