TOTW 1 player missing

[M3ET_uP]

Hello, I pre-ordered Fifa22 and got the points and TOW pack. After opening the TOTW player has disappeared . The player is not in my club and I have look on the app for quick sell recover and its not even there.

[EA_Aljo · Accepted solution]

@zuka711 

The PC instructions are similar to the console instructions. Here they are: unplug your modem and router. Also, shut down your PC. After 2 minutes plug in the modem and router. Let them come back online completely. Start up your PC and try playing again. Let me know if that helps or not. Thanks!

[zuka711]

@M3ET_uP I haven’t even gotten my totw pack and I’m wondering why!?!?

[EA_Aljo]

@zuka711 @M3ET_uP 

If you both are on consoles, I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

[zuka711]

@EA_Aljo I play on pc

[EA_Aljo · Accepted solution]

@zuka711 

The PC instructions are similar to the console instructions. Here they are: unplug your modem and router. Also, shut down your PC. After 2 minutes plug in the modem and router. Let them come back online completely. Start up your PC and try playing again. Let me know if that helps or not. Thanks!