Swgoh Raid rewards bug

[Mylliam06]

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) Swgoh raid rewards
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe Gameplay
When did this happen? (dd.mm.yy hh:mm) 03/09/2023
Summarize your bug Keep getting told I’m battling too Much to receive raid rewards even though I battle once or twice per raid and haven’t changed guilds in over a year. This has only been a problem since the new raids started. EA help has been disastrous with their help and have resorted to this.
How often does the bug occur? Occasionally (10% - 49%)
Steps: How can we find the bug ourselves? Learn to code games before implementing changes
What happens when the bug occurs? No rewards are given
What do you expect to see? I would like the 3 lots of raid rewards this bug has made me lose out on returned

‌

The EA help function is shocking. Extremely

difficult to navigate and appears to be run by people who haven’t even heard of the company. 

[EA_Lanna]

Hi @Mylliam06, 

You're right, if you're only battling once or twice then that message shouldn't be appearing for you. We've flagged it and hope to get an updated message there instead soon. 

In order to be eligible for the raid rewards for the Krayt Dragon Hunt, you'd need to submit at least one of those attempts with achieved points.  

Here's how you'd do that: 

1. Enter the battle.
2. Rack up points for damaging the Krayt Dragon during the battle
3. Once the battle is completed, log the attempt: 
   1. In order to register the attempt click the 'Submit' button to log the attempt and achieved points. 
   2. If you don't hit the 'Submit' button, you won't log the attempt or get the points. 

I've popped a screenshot under the spoiler tag as a visual of where the submit button appears after the battle for referencing:

Spoiler

You will see two other options available but neither of these options will log the attempt for you. Those options are  'Discard and Exit' to leave the battle or 'Discard and Retry' to try again.  

Make sure the submit button is being hit in order to log the attempts you'd like to log and be eligible for the rewards.

Also, check in on when the Guild resets the raid hunts. You may end up missing the battles for the next raid hunt without realising you haven't participated in it. When that happens, there won't be any rewards available for that particular hunt. The best thing to do there is keep an eye on when the Guild resets the raids so you can get your attempts logged before the next raid hunt starts.  

- EA_Lanna