Support System Technical Issues [ Edited ]

[Vesuvius2001]

My account was logged in from Russia and I have since received a fair fight ban for 1 week.

Upon placing a support ticket I received an automated email reply restating that I am banned for a week and support ticket has been deleted. There is no way to talk to anyone on this. 

There are a couple of technical issues here one no one replys to support tickets.

My account has been comprised potential EA data breech?

You have allowed someone to log in from Russia. & an an innocent player banned for cheating 

[EA_Blueberry · Accepted solution]

Hey @Vesuvius2001

We're sorry to hear what happened to your account, however this is not something our forum team will be able to assist with. Please open up a new case at our Help site and make sure you selecting the following categories below so you are routed to speak with our live-support team for assistance.

1. Open up a case by clicking here
2. Select Battlefield V as your game/product.
3. Select Manage My Account.
4. Select Hacked Account.
5. Click the blue Select "Contact Option button."
6. Opt for live-chat or a phone call.

Here are some tips on keeping your account safe for unauthorized access. 

https://help.ea.com/en-us/help/account/how-to-maintain-account-security/

[EA_Blueberry · Accepted solution]

Hey @Vesuvius2001

We're sorry to hear what happened to your account, however this is not something our forum team will be able to assist with. Please open up a new case at our Help site and make sure you selecting the following categories below so you are routed to speak with our live-support team for assistance.

1. Open up a case by clicking here
2. Select Battlefield V as your game/product.
3. Select Manage My Account.
4. Select Hacked Account.
5. Click the blue Select "Contact Option button."
6. Opt for live-chat or a phone call.

Here are some tips on keeping your account safe for unauthorized access. 

https://help.ea.com/en-us/help/account/how-to-maintain-account-security/

[Vesuvius2001]

OK so I thought I would post an update. 

4 days later after being told I could get the ban lifted.and a response in 24 hours

I received the following email

Thanks for contacting us about your account action.

We got your note and did a full investigation of your account. After reviewing your case, we determined that we took the correct action in accordance with EA policies and procedures. 

What this means 

We have confirmed that your account was involved in cheating. Because of this, we will not remove the sanction on your account.

You break our rules(https://www.ea.com/terms-of-service#section6) if you:
• use software that interferes with or disrupts an EA Service or another user’s account.
• use undocumented features, exploits or cheats in-game that disrupts an EA Service or another user’s account.
• use software or cheats that disconnects other users from the EA servers.

Any questions?
• Read up on how to play by the rules at https://help.ea.com/en-us/help/faq/play-by-the-ea-rules/
• Review our full user agreement. This is what you agree to when you make an EA Account or use EA services: http://www.ea.com/terms-of-service 

Thank you, 
EA Terms of Service

Where do I report issues with the customer service team?

As they have not only lied to me, they have wasted 2 hours of my time and gave me false hope that the issue was sorted. 

No reply to why I was flagged that a Russian ip had logged into my account and still allowed to play games.

No reply to the cheats that were being used.

No investgation

Being told I would be unbanned when I havent been.

Paying 50 bucks for a game that is effectively bricked. 

Live chat repeating have a nice day Im a valued gamer though which is helpful.

Any advice where to go now  w