Re: Sudden crash to desktop after 1-5 min play.

by Omeah
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Original Post

Sudden crash to desktop after 1-5 min play.

★★★★ Novice

The game freezes for 20-30sec, then monitor switches of for 1 sec, then quits to desktop without any error message.

Message 1 of 9 (564 Views)

Re: Sudden crash to desktop after 1-5 min play.

Community Manager

@3zek1el

 

Download, install and run the following driver uninstall utility:

 

http://support.amd.com/en-us/kb-articles/Pages/AMD-Clean-Uninstall-Utility.aspx

 

Then either update or reinstall your video drivers.

 

Finally, perform a clean boot before playing to help ensure there is no other software interfering with the game:

 

http://support.microsoft.com/kb/929135

barry.png
Message 2 of 9 (492 Views)

Re: Sudden crash to desktop after 1-5 min play.

★★★★ Novice
I did everything as You described, but still crashes. Frown
Message 3 of 9 (462 Views)

Re: Sudden crash to desktop after 1-5 min play.

★★★★ Novice

I did today a complete Win10 reinstall. Still crashes.

Message 4 of 9 (424 Views)

Re: Sudden crash to desktop after 1-5 min play.

[ Edited ]
★ Apprentice

I really wish you were wrong Frown

I have similar issues as OP (apparently live in the same country as well)

Message 5 of 9 (391 Views)

Re: Sudden crash to desktop after 1-5 min play.

EA DICE Team

Hey @3zek1el could you make an msinfo for your self and in there we can see if there is crash report from the game to see if there is a trigger. 

 

How to make an msinfo: https://help.ea.com/en-us/help/pc/how-to-find-and-attach-your-msinfo/

 

If you go to your MSINFO and press Ctrl + F you will get a search bar. write "Application Error" and click next and you will be forward to all of the errors you have with the system you will also see what caused the error. 

 

Do you see any errors? 

 

/Atic 

Message 6 of 9 (344 Views)

Re: Sudden crash to desktop after 1-5 min play.

★★★★★ Apprentice

@3zek1el wrote:

The game freezes for 20-30sec, then monitor switches of for 1 sec, then quits to desktop without any error message.


Check your CPU utilization. If it runs on 100% for several minutes, then try the following - as it helped for many with CPU utilization causing the freeze and crash:

https://answers.ea.com/t5/Technical-Issues/Battlefront-2-random-freeze-and-crash/m-p/6545072#M8178

Message 7 of 9 (341 Views)

Re: Sudden crash to desktop after 1-5 min play.

★★★ Newbie

Your support is terrible first i could not even start the game now it crashes. Me and the other players paid up to 70 euro for this game and your company have not made an official statement about this matter. How you call this?

Message 8 of 9 (332 Views)

Re: Sudden crash to desktop after 1-5 min play.

★★★★ Novice
hmmm tried, but still crashes...
Message 9 of 9 (322 Views)