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Subscription problem

by Veintras
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Subscription problem

★★ Newbie

Hello!

I have a problem with account. I didnt play the game about two months. I didnt buyed subscription after that. But it buyed automaticaly. After that i canceled subscription in my account. BUT! Today it takes money from my card again!
I dont need subscription. Why system takes money from me TWICE in this month??
Can you abort that operation and return money please? I am playing from Russia, cant call to your call-center.
And i cant login here with my SWTOR account. I created another acc here. But email address the same. [edit: email address removed]

P.S.
I am sory for my english, its not perfect.

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Re: Subscription problem

Champion

Hey there! I'm afraid they only handle account/billing issues over telephone,  so you'll need to contact them that way. You should be able to contact them from Russia, and the aforementioned guide lists the times the lines are open. If you want an oftentimes free way to contact them from out of country, I suggest calling them over Skype. Hope this helps!

____________________________________________________________________________________

I am a forum volunteer; I do not work for EA.

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Re: Subscription problem

Champion

Hey there! I'm afraid they only handle account/billing issues over telephone,  so you'll need to contact them that way. You should be able to contact them from Russia, and the aforementioned guide lists the times the lines are open. If you want an oftentimes free way to contact them from out of country, I suggest calling them over Skype. Hope this helps!

____________________________________________________________________________________

I am a forum volunteer; I do not work for EA.
Message 2 of 2 (157 Views)