Subscription Issues

[ecchiqueenjay]

Hello,

Like many others, I am also having a problem trying to get my recurring 30 day subscription to go through. I have tried using my card directly, using my paypal, changed over to every other browser and am still having the issue. I would appreciate an answer or a fix as I really would prefer not to play without everything I bought for my account and my credits etc.

Thanks

Dev

[GnomieBologna]

Would also like to know if there is any information on this. I've been trying to resub for a few days now with no luck. I've tried on several different PCs and on mobile, but all give the same error message when trying to complete the sub.

[Belgorad]

@GnomieBologna @ecchiqueenjay 

What are your display names so that this can be investigated?

[GnomieBologna]

Hi Belgorad,

My display name is: Gnomie

edit: Just for information's sake, I've tried using both Credit card and Debit card, as well as tried using PayPal, but all 3 have resulted in the following error.

[Belgorad]

@GnomieBologna 

I had it looked into for you but unfortunately you would need to call into customer service.  I don't have the details but it seems like something that cannot be handled via the forums.  You can find the info to call Customer Service here.

[GnomieBologna]

@Belgorad Thanks so much for the assistance, I'll give them a a call and see what I can find out.