cant upgrade subscription

[Belgorad]

@caringmonster 

I checked and could not find any other reports on this issue and checked myself and seeing no issues.  All I can recommend would be the basics like clear cookies and cache from your browser, try another browser, delete and re-adding your payment methods for both swtor.com and your EA account and then trying again.

If that doesn't work you can contact support either via phone as per here or at support@swtor.com.

[proxos666]

@caringmonster 

Is the page you are seeing a high traffic maintenance page ? have you tried a different web browser as suggested by belgorad

it would be handy to confirm the swtor username too

[PrincessPerry8]

SWTOR  Username =emmybaby

im having same problem i sub yesterday and hasnt come through 24/03/2020

[Willhewin123]

Hi, username is B_O_B
I recently purchased a 60 Days one time purchase on 24th March 2020. The email for confirmation of purchase came through, and on the website it says 59 days of subscription left, all good so far, however when in game, it displays my current status as preferred status

[proxos666]

@PrincessPerry8 

You should be sorted now

[proxos666]

@Willhewin123 

You should be sorted now

[Willhewin123]

@proxos666 Thank you very much!

[tuxz345689a]

My username is BrEtZiEs

same issue, the website says I subbed, but the game doesn't recognize it.

**Although, I was able to get passed level 70 today, which I couldn't do earlier. but I still have a credits escrow, can't send in-game ticket, and the launcher sees me as Pref. Status...

[iskadar93]

@proxos666 i have this problem.
He tells me that I am a subscriber but it is not so. I would like to subscribe but he tells me that the site is under maintenance.

Nickname: antogno

[proxos666]

@iskadar93 

if your getting a maintenance message it maybe that there is a purchase block on the linked ea account, to confirm email support@swtor.com and they can assist you i am sure