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Subscription Fails

by SizmicReaper
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Original Post

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Re: Problems with Subscription

★★ Novice

Thanks, 

 

I took your advice and this is what i get

 

The EA Billing and Management services cannot be accessed at this time. Please try again later.

Message 21 of 32 (1,203 Views)
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Re: Problems with Subscription

@jawillia3 

 

Wish there was more advice to give ,  at present the advice is to still wait while this is being sorted.

 

This is applies for everyone in this thread at present that gets the The EA Billing and Management services on the code redemption page or the cannot be accessed at this time message or the maintenance too busy error on the subscription page.

 

This thread will be updated if any further updates are available.

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Message 22 of 32 (1,194 Views)
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Re: The EA Billing and Management services cannot be accessed at this time.

[ Edited ]

@DRJoeyPC 

 

Your case is different so hopefully EA support was able to get you sorted

 

If anyone else finds they cant login on their EA accounts then you will need to approach EA support, if anyone is unsure they can get Swtor CS check if this is what you need to do.

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
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Message 23 of 32 (1,193 Views)
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Re: The EA Billing and Management services cannot be accessed at this time.

★★★★ Novice

I have had several lengthy conversations with Swtor customer support and  it appears that the problems people are having with Subscription,Cartel Coin purchases is something unable to me worked around my older methods. Using different browser,clearing cookies and cache, waiting for a 24hr period with regard to payment failures,ensuring no VPN being used etc etc etc.

They told me a specialist team is working on it so hope there is a fix. After 8 years of being subbed I would sooner not play as preferred status with the restrictions. The bad news is that I have been contacted, and have had many conversations with people, who are facing the same problems as at least 100 or so players. 

Message 24 of 32 (1,145 Views)
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Re: The EA Billing and Management services cannot be accessed at this time.

★★ Newbie

I have been trying to change the CC for the recurring sub for about a week and getting "the error, try again later" and now my sub has run out so I can't even post on the SWTOR forums.

 

It is infuriating that this type of bug keeps reoccurring after so many years.

 

You would expect for them to be on top of bugs that effect them getting money.

Message 25 of 32 (1,126 Views)
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Re: The EA Billing and Management services cannot be accessed at this time.

★★★★ Novice

@Rick17126 Yeah same I here am still waiting on Swtor team to get back to me as they said as soon as they know what's going on they will email me. When I here from them I will post here.

This has been a reoccurring problem for over 6 years but it's the first time I have dealt with it myself.

 

Message 26 of 32 (1,101 Views)
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Re: The EA Billing and Management services cannot be accessed at this time.

★★★★ Novice

Finally able to  Re Subscribe after two weeks and now I am waiting for my Subscription to activate. Not sure what is going on with this game anymore it may be time to put down my Lightsabers and blasters.

Message 27 of 32 (1,068 Views)
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Re: The EA Billing and Management services cannot be accessed at this time.

★★★ Novice

Allow me to get this straight!

You could subscribe?

I still have the maintance issue on sub page, and cant enter my code to use my 60 day sub since the EA billing is still blocking it.

Did they fix it for you now? Since you seem to be the one who got acsess to it.

Message 28 of 32 (1,053 Views)
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Re: The EA Billing and Management services cannot be accessed at this time.

★★★★ Novice

@ariagmail Yes I was able to Subscribe without the maintenance popup or Ea billing unavailable etc etc. 

But am still waiting for my Sub to activate.

I paid with PayPal so that may take longer and it's been nearly 11 hours so far.

Mind you I called Swtor Customer Support 3 times before anything changed in the last two weeks and spoke to EA five or six times.

Swtor were meant to email me when the problem was fixed but never did.

Message 29 of 32 (1,050 Views)
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Re: The EA Billing and Management services cannot be accessed at this time.

★★★ Novice

Sweet, would like some info, what did you say to the swtor customer support?

2nd how did you contact/reach EA?

Message 30 of 32 (1,045 Views)