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Re: SWTOR charged me but didn't give me the subscription

by proxos666
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Original Post

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Accepted Solution

Subscription Fails

★★ Newbie

Hello, I've tried to subscribe today a few times a the same message keeps popping up with minimal information, 

 

"This service is currently unavailable for this account. If you wish to purchase more cartel coins please call our Customer Service team or you can try again tomorrow"

 

Must I truly have to wait or is this an actual error on my account I need to resolve? 

Message 1 of 32 (1,483 Views)

Accepted Solution
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Re: Subscription Fails

[ Edited ]

This issue should be fully resolved 

 

See https://answers.ea.com/t5/Technical-Issues/Can-t-subscribe-because-of-extremely-high-traffic/m-p/805...

 


@EA_Habutai wrote:

Today the last root cause for this issue was resolved and nobody should reach this error page anymore. 

All affected accounts can purchase and redeem codes again. 

 

If your purchase or code redemption is failing with a different error message it is not related to this issue and CS should be able to assist you. 

 

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
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Message 2 of 32 (1,467 Views)

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Re: Subscription Fails

[ Edited ]

This issue should be fully resolved 

 

See https://answers.ea.com/t5/Technical-Issues/Can-t-subscribe-because-of-extremely-high-traffic/m-p/805...

 


@EA_Habutai wrote:

Today the last root cause for this issue was resolved and nobody should reach this error page anymore. 

All affected accounts can purchase and redeem codes again. 

 

If your purchase or code redemption is failing with a different error message it is not related to this issue and CS should be able to assist you. 

 

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder Use My Referral Link Here, more details here
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 2 of 32 (1,468 Views)
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Problems with subscription

★ Novice

I have been trying to subscribe for about a week now and the website keeps giving me the message "SWTOR.com is temporarily unavailable as we are experiencing extremely high traffic. Please check back again soon, or visit our Twitter account for details!" but there isn't anything about that on Twitter. I'd like to know what's going on and how can I solve that.

Message 3 of 32 (1,471 Views)
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Re: SWTOR charged me but didn't give me the subscription

★★★★ Novice

I have been a Sub since day one and now I cannot resub as my card expired and it would not let me change the pay method so now it unsubbed me. All I get for the last two weeks is the maintenance notice or ea billing unavailable. I am in Australia and have had trouble contact anyone to help. I have tried Twitter and Facebook but no one answers my msg. Username is Ziursudra.

Message 4 of 32 (1,466 Views)
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Re: SWTOR charged me but didn't give me the subscription

@SizmicReaper  @UltraMarqs 

 

This is certainly a known issue with CS and is being worked on , unfortunately that is all i can advise, apart from hopefully this is resolved soon

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder Use My Referral Link Here, more details here
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 5 of 32 (1,458 Views)
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Re: Problems with Subscription

★★ Novice

I just want to purchase a subscription and it wont let me. 

Message 6 of 32 (1,456 Views)
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Re: Problems with Subscription

★ Novice

Me too, i've been trying to subscribe since last week and everytime i'm sent to the maintenance page xC

Message 7 of 32 (1,447 Views)
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Re: Problems with Subscription

[ Edited ]
★★★ Novice

 have you tried the 60 day pre paid cards? why not try that and see if it work's you can get em at wal-mart and gamestop. usually the pre-paid card's work

Message 8 of 32 (1,407 Views)
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Re: Problems with Subscription

★★ Novice

Thanks, I will have to look for them. I remember them having them at one time and was not sure they still had them. 

Message 9 of 32 (1,368 Views)
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Re: Problems with Subscription

@jawillia3 

 

I would click this link https://www.swtor.com/redeem-code

 

then click on the redeem code now button and just confirm you can actually get to the point to enter a code for redemption first.

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder Use My Referral Link Here, more details here
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 10 of 32 (1,354 Views)