Subscription Benefits not showing up

[LordRevelry]

Hi!

I just purchased 1 month of subscription, then cancelled the subscription so I don't have a recurring bill. I logged in to reap the benefits by taking my helmet off or purchasing more inventory and it shows i'm not a subscriber? I log into my account online and it still shows i have 29 days of subscription left? It also shows i have 500 cartel coins on my account when i should have 540 and in game it only shows i have 40 cartel coins.

Any ideas?

[LordRevelry]

Well i reinstalled SWOTOR, tried to update my email, and changed my password. I log into the launcher under the same user name and password. It sends me a 1 time use password and i enter it from my email. I go and log in and my lvl 20ish character is gone? I think I've been playing on another email or something?

[proxos666]

@LordRevelry

What is your swtor username just in case it isnt tied to this EA account

[LordRevelry]

xXRevelry

[proxos666]

@LordRevelry

Can you confirm the username used in the launcher is xXRevelry , CS has informed that account is correctly subscribed.

there is a good chance you have 2 accounts

[LordRevelry]

Its only ever been xXRevelry when launching swotor. I changed my email when I couldnt validate my original email... is there anyway to fix that?

[proxos666]

@LordRevelry

When you log into the game using xXRevelry is it now showing as a subscriber account ?

[LordRevelry]

Last I logged in it said so, but I had no characters. Cant log in at this time, at work.

[proxos666]

@LordRevelry

Just confirming as in your first post you mentioned it wasn't showing as subscribed, if logged in when you subscribe you need to log out and back in to see the sub ingame so that may of been the case earlier.

This xXRevelry account is a fairly newly created account, you will need to call Swtor CS to see if they can find any further accounts. 

Calling is the only way to identify if another account exists due to needing to identify as the account holder, whether they can assist moving the subscription will need to be discussed at the same time.

[LordRevelry]

The first thing I did we log out and back in. Super weird. I was having trouble validating my email when I purchased my subscription so I ended up making a new email. It ended up working but myin game account didnt show it. I finally tried changing my email back, reset pass, reinstalled game, and now when I log in my character is gone.

Ill give cs a call later today, thanks for the help.