Subscribed online but hasn't shown in game.

[MoXanBeak]

I subscribed yesterday but for some reason, my subscription still isn't showing in-game. I was given the cartel coins but my status is still showing as preferred on the loading screen. 

[proxos666]

@MoXanBeak 

Your account has been sent to the studio for fixing, unsure of time frame at this point

[MoXanBeak]

@proxos666 okay, thank you. 

[MoXanBeak]

@proxos666 When this is fixed, will I be refunded the game time I haven't been able to use?

[proxos666]

@MoXanBeak 

When this is fixed you will have the game time paid for, so if 30 days purchased the full 30 days

[MoXanBeak]

Seeing as I've still had no update on this would it be worth me emailing the support team about this issue as well, money has been taken from my bank account and I'm still yet to see my subscription become available in-game. 

[proxos666]

@MoXanBeak 

Will followup, CS do need to get feedback from the studio as CS cant fix your account, and Yes it helps to have a ticket/email in the system to use even for tracking purposes