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Subscribed online but hasn't shown in game.

by bennysmoriparty
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Subscribed online but hasn't shown in game.

★★★ Novice

I subscribed yesterday but for some reason, my subscription still isn't showing in-game. I was given the cartel coins but my status is still showing as preferred on the loading screen. 

Message 1 of 7 (253 Views)
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Re: Subscribed online but hasn't shown in game.

@bennysmoriparty 

 

Your account has been sent to the studio for fixing, unsure of time frame at this point

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Message 2 of 7 (211 Views)
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Re: Subscribed online but hasn't shown in game.

[ Edited ]
★★★ Novice

@proxos666 okay, thank you. 

Message 3 of 7 (179 Views)
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Re: Subscribed online but hasn't shown in game.

★★★ Novice

@proxos666 When this is fixed, will I be refunded the game time I haven't been able to use?

Message 4 of 7 (154 Views)
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Re: Subscribed online but hasn't shown in game.

@bennysmoriparty 

 

When this is fixed you will have the game time paid for, so if 30 days purchased the full 30 days

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SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder Use My Referral Link Here, more details here
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Message 5 of 7 (145 Views)
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Re: Subscribed online but hasn't shown in game.

★★★ Novice

Seeing as I've still had no update on this would it be worth me emailing the support team about this issue as well, money has been taken from my bank account and I'm still yet to see my subscription become available in-game. 

Message 6 of 7 (92 Views)
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Re: Subscribed online but hasn't shown in game.

@bennysmoriparty 

 

Will followup, CS do need to get feedback from the studio as CS cant fix your account, and Yes it helps to have a ticket/email in the system to use even for tracking purposes

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SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder Use My Referral Link Here, more details here
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 7 of 7 (66 Views)