Stuttering issues after genesis update

[SpectreFang]

@EA_Illium  Attaching my dxdiag file if that helps

[SpectreFang]

@SpectreFang Video of this happening

https://www.reddit.com/r/apexlegends/comments/oaqnxm/severe_stuttering_game_unplayable_please_help/

[NuclideZ]

Hello!

As the topic suggests, I'm having very frequent stuttering and freezing while playing Apex on my XBox One S. These freezes are extremely short in duration, maybe fractions of a second to a second at most, but are extremely disruptive to game play.

They cause disruptions in every way imaginable, but most annoying are the times where I go to shield swap, begin to move my cursor to the shield in the box, and then have a brief stutter that -- when it snaps back to real time -- has caused my cursor to overshoot the shield slot in the box. Other examples include moving to slide jump, only to briefly stutter just before hitting crouch which then causes me to act as if I simply let go of my joystick to stop running. These freezes happen approximately every 30 to 45 seconds, so they're often present in gunfights where the tiniest freeze is resulting in me getting fried or having my crosshairs overshoot/undershoot my target while trying to aim and track.

This has been happening for quite some time, but it has seemingly increased in frequency through the duration of Season 9. It is slowly starting to become unplayable for me.

Things I have tried / how my setup is configured:

1.  Power cycling the XBox One S. Holding the power button until it turns off, waiting a few minutes, turning it back on again.
   
   
2. Uninstalling and reinstalling the game. It is installed to the internal hard drive and does not have anything else connected to it while playing (no external devices at all).
   
   
3. Refreshing/renewing the MAC address of the XBox.
   
   
4. I am hardwired to my router and I'm playing on 20ms pings to my nearest server. In-game I'm getting the usual amount of FPS with no alarming or concerning values on the performance tab.
   
   
5. I have NOT taken apart my XBox to give a deep clean (at least nothing more than the typical compressed air into all of the fans and vents). The unit is a few years old at this point and could very likely stand a deep clean, but with this problem not existing in any sort of capacity for any other games I play, I'm reluctant to do so out of fear of screwing up a process that may not produce any results.

If there are any suggestions that might help, I would definitely be willing to give them a try! This is happening more and more often, so it's becoming increasingly frustrating and I don't know what else to do at this point.

Thank you kindly in advance!

[greensky25]

I am having the same exact problem on xbox one s. I have tried the same troubleshoot steps along with making sure system is updated.  I have also removed saved local game files, performed a hard reset, reinstalled profile..nothing is working  and this only started after the season 9 update was installed. I have contacted EA tech support and they only provide Xbox articles from their site to make it appear it may be all on our end but this is a problem with the latest  update,.  I literally cannot not play the game and enjoy anymore and I have also noticed that when I chose certain characters it gets worse. I am being demolished because in the middle of a fight with anyone my character freezes making it appear I'm taken down immediately. I can't fight up close to anyone so I rely on sniping now just to try enjoy the game.  I knew something was wrong after this update happen because even at the character select screen sometimes, it does not display the character you chose or even sometimes I can't chose anyone on my own.  Sometimes people in my party name does not show in the character select screen at the bottom nor mines.  In Duo's, I'm 90% alone because the game no longer matches me with a second player consistently. I am on the South Carolina data center. I believe there is problems with the update and they also should check their nearby server. I'm close to stop playing until they fix this..I'm hoping they see these problems and respond.

[timekillerone]

A weird trick that worked for me:

I went to the firing range. Stutters, 100% CPU. Then I alt tabbed to reddit to search for help. When I came back to the game, I was timed out. But after reentering the lobby 100% CPU usage was gone!

[NuclideZ]

@greensky25, Now that you mention it, I have been having LOTS of character select screens that are bugged. At seemingly random times, it either fails to display the names of the users at the bottom of the screen so I have no clue who's picking, or it fails to display the characters available to choose from (or both!). I've uploaded a screenshot example if anyone cares to see it. As mentioned, sometimes the characters don't display, either, leaving me with no clue what's happening at all!

EDIT: Was able to snag a clip of the completely blank select screen: https://www.youtube.com/watch?v=HiN3s81gLNU. I know it's in another post down below but I wanted to edit this one to keep everything in one place.

I also took some time to upload examples of the stuttering and freezing:

https://www.youtube.com/watch?v=KFrum4UueIY

https://www.youtube.com/watch?v=qciBtC-uZsQ

https://www.youtube.com/watch?v=CPC9K7FdvZw. -- This one is particularly bad. It locks me up for what is around 2 full seconds despite playing the sliding sound the entire time. Not all of them are like this, and this is probably by far the worst I've had. However, one of this magnitude DID occur during a gunfight which caused me to miss the opportunity to capture it. This is only the second of its kind and I'm hoping it's not trending toward the normal.

https://www.youtube.com/watch?v=sPugQAUPcF8

https://www.youtube.com/watch?v=0cgCuiKEGtI

https://www.youtube.com/watch?v=Aax-cVDfz84

[NuclideZ]

Was able to snag a clip of a completely blank character select screen. Yet again something else that seems to be happening more and more often: https://www.youtube.com/watch?v=HiN3s81gLNU.

[Tidinhah]

Same here. CPU usage going to 100% after playing some matches and my computer literally shuts down because of that. Not risking burning my pc parts with this weird bug. Never happened before I could not imagine a single patch would make something so dangerous. 

What if someone is unaware of their CPU usage and then their PC components get broken because of this game???

Taking a break until theres an official fix PUBLICLY addressed. Sad.

[R0yMust4ng]

This worked like a charm for me! Not for my cousin, but thx anyway!

[felza127]

I am experiencing this issue as well and have gone through 4 EA advisors with no help. Even with dropping affinity cpu count, the game is still impossible to play with FPS fluctuating between 20 and 60 with stutters and freezes still. This issue isn't even on the dev tracker that the advisor tagged and sent me, is this issue even being looked at?

Intel i7 6700HQ
GeForce GTX 1060 (2GB VRAM)
16gb RAM