Stuck on trial version xbox one

[lbrunsdon]

I played the trial with my wife and really enjoyed the game. I have xbox live and have purchased 2 disc copys of the game. Whenever I try to play on either of our logins I'm told I have the trial version. I've uninstalled and reinstalled the game twice and have changed the "my home xbox" setting repeatedly to no avail. Somebody help me out here please

[iluminatethesky · Accepted solution]

Hey @lbrunsdon

It looks like the Team is aware of this issue: https://trello.com/c/WIdqxEgu/128-xbox-some-players-end-up-in-trial-mode-even-though-they-own-the-fu...

Also, if you're sharing with another Account, it looks like this could be an issue as well: https://trello.com/c/mcOWatqt/127-xbox-one-issues-with-launching-the-game-with-an-account-that-is-sh...

- iluminate

[iluminatethesky · Accepted solution]

Hey @lbrunsdon

It looks like the Team is aware of this issue: https://trello.com/c/WIdqxEgu/128-xbox-some-players-end-up-in-trial-mode-even-though-they-own-the-fu...

Also, if you're sharing with another Account, it looks like this could be an issue as well: https://trello.com/c/mcOWatqt/127-xbox-one-issues-with-launching-the-game-with-an-account-that-is-sh...

- iluminate