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Stuck on the loading screen

by Demon_Chaser_79
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Original Post

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Stuck on the loading screen

★ Novice

The game will not load, I am stuck in the loading screen.

Message 1 of 3 (199 Views)
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App won’t load

★★ Newbie

My account has been stuck on the “loading cantina” stage since last night.  I’ve tried to restart the app, restart my devices etc, it doesn’t work.

Message 2 of 3 (194 Views)
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Re: Stuck on the loading screen

[ Edited ]
Community Manager

Hi @Demon_Chaser_79

 

Okay, could you take a look at this guide please and follow the troubleshooting steps suggested for your device. They should help get you back in the game. Please let me know how you get on with those. 

 

Edit to add: @peterchang75 I've merged your thread in here. Could you also try those troubleshooting steps please?

 

Thanks, 

 

EA_Lanna

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Message 3 of 3 (166 Views)