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Stuck on "We're creating your case" screen.

by snnirmk
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Stuck on "We're creating your case" screen.

★★ Novice

Stuck On "We're creating your case" screen

Well I saw other people asking this but the answer says "open your product's origin" but The Sims Mobile doesn't have an origin, i guess. So how do I continue to creating a case?

 

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Re: Stuck on "We're creating your case" screen.

Community Manager

@snnirmk 

 

Do you happen to have another EA account you can try instead?

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Re: Stuck on "We're creating your case" screen.

Community Manager

Hi there, @snnirmk.

 

Can you try using a Chrome browser in incognito mode? Also, if you can display the desktop version instead of the mobile version, that may help. Thanks!

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Re: Stuck on "We're creating your case" screen.

★★ Novice

It doesn"t work  (I tried on tablet, telephone and computer. In incognito and phone & tablet were in desktop mode and all was in incognito)

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Re: Stuck on "We're creating your case" screen.

Community Manager

@snnirmk 

 

Do you happen to have another EA account you can try instead?

Message 4 of 4 (134 Views)
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