Stuck on "We're creating your case" screen.

[snnirmk]

Stuck On "We're creating your case" screen

Well I saw other people asking this but the answer says "open your product's origin" but The Sims Mobile doesn't have an origin, i guess. So how do I continue to creating a case?

[EA_Aljo · Accepted solution]

@snnirmk 

Do you happen to have another EA account you can try instead?

[EA_Aljo]

Hi there, @snnirmk.

Can you try using a Chrome browser in incognito mode? Also, if you can display the desktop version instead of the mobile version, that may help. Thanks!

[snnirmk]

It doesn"t work  (I tried on tablet, telephone and computer. In incognito and phone & tablet were in desktop mode and all was in incognito)

[EA_Aljo · Accepted solution]

@snnirmk 

Do you happen to have another EA account you can try instead?