Help us improve Answers HQ! Take Survey No, Thanks

Stuck on "Loading Cantina"

by chriscro09

Original Post

Re: Problem loading

★★★★ Novice

Me and my guildmates are also unable to enter the game.

Ally code 733577424.

Platform Android 9, NOX player, etc

Message 70 of 202 (306 Views)

Re: Problem loading

★★★★ Novice

Also stuck on loading screen for the last 2 hours.

My PO will be in 1:09 hours.


Ally Code: 924-996-826

Message 71 of 202 (359 Views)

Re: Can't Launch the Game

★★★ Newbie

I updated my game yesterday. Was able to log in and play yesterday. Today my screen freezes as it is “loading cantina.” I am using an iPhone with the iOS 12.1.4 software. I haven’t missed a login since I started playing this game. Please fix today! 

Message 72 of 202 (128 Views)

Re: Problem loading

★★★★★ Newbie

Same. Don’t remember my ally code and I can’t get into the game to check it. 

Message 73 of 202 (359 Views)

Re: Problem loading

★★★ Newbie
I have the exact same problem.
Message 74 of 202 (353 Views)

Can’t launch game after 3/14/19 update.

★★★ Newbie

Using iPhone iOS 12.1.4 and it opens to the “loading cantina” screen then freezes. Haven’t missed a daily login in years. Please fix today, lol!

Message 75 of 202 (113 Views)

Re: Problem loading

★★★★ Newbie

I am also stuck. Rebooted, power cycled, disabled wifi, re-enabled it, relaunched, reloaded, posted a separate message here, and even put my phone on the floor and did a “please work” chant while I danced around it. IT. DOESN’T. WORK. 

Message 76 of 202 (316 Views)

Re: Problem loading

★★★★★ Newbie

Also stuck at the loading cantina screen. Was able to login just after midnight (AZ Time), but after I woke up this morning, it has been stuck. None of my guild mates are having a problem getting into the game.


iPhone 6S

IOS ver 12.1.4

Tried closing all apps: No effect

Tried switching from Cell to WiFI: No effect

Tried doing a forced reboot of the phone: No effect

Deleted and reinstalled the app: No effect


Ally Code: 425-564-168

Message 77 of 202 (311 Views)

Re: I'm stuck on the cantina loadout screen

★★★★ Newbie

Same here, stuck on cantina loading screen.  I switched to another game center account and was able to get into the cantina, but my main game center profile for this game does not work.

Message 78 of 202 (311 Views)

Re: Stuck in loading screen SWGOH

★★★★ Newbie

Stuck at loading screen as well. 

Message 79 of 202 (302 Views)


Find and tap Contact Support in-game under Settings, or contact us on EA Help.

Contact EA Help


Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection


Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help