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Stuck on "Loading Cantina"

by chriscro09
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Stuck on "Loading Cantina"

★★★★ Novice

I can not longer get the game to load after 10 am.  It was working fine in the morning, but now will no longer load.  I have cleared the cache, restarted my phone, and even re-installed the game. I have a Galaxy S8.

 

Has anyone heard if there is a fix inbound yet?

Message 90 of 202 (889 Views)

Accepted Solution

Re: Stuck on "Loading Cantina"

[ Edited ]
Community Manager

Edited to update. Pinning to top of thread for visibility.

Hey folks, 

 

Usually a full device restart and/or reinstalling should fix it but if you're still experiencing issues with this after trying to troubleshoot, please get in contact with support asap per CG_SBCrumbs message (Link to original post here):

Spoiler

 


"Hi Holotable Heroes,

We are updating the game at 11:15am PT to fix the login issue from this morning. In the meantime, you can try rebooting and this should fix the issue for most players, but we believe everyone will be fixed with the release shortly.

Out of an abundance of caution, we will be moving the rest of this month's Grand Arenas to start during the week so we have staff available if there are issues with Auto-Deploy. See the calendar for more info.

Lastly, it is difficult for us to identify who was affected by this issue, but if you have been significantly impacted by the downtime, please send in a support ticket. The team will investigate and compensate you up 200 crystals."


 

@kingyoda1967 I just spotted your post there. This EA Help article might be helpful for you. It has information on how to sent in a support ticket.

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Message 188 of 202 (573 Views)

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Won’t load - stuck at Loading Cantina

★★ Novice

This was working as recently as 45 minutes ago for me. Game is stuck at loading cantina. I have killed game tried Cell and WiFi and power cycled phone.

ios 12.1.4 iPhone 7 Plus Verizon 

Message 1 of 202 (4,146 Views)

Stuck Loading Screen

★★★★ Novice

I'm stucked on Loading Screen ...

 

From now on its my arena time 17:00-18:00 in TURKEY

 

AllyCode: 262-826-499

 

 

Ps: Re installed and cleared cache(don't know english terms)

Message 2 of 202 (4,118 Views)

Problem loading

★★★★ Novice

I am stuck on the landing cantina screen.i have restarted phone retried multiple times. I have retried my wifif connection and swapped to cell data and still stuck any ideas

 

Message 3 of 202 (4,747 Views)

Stuck at Loading Cantina

★★★★ Novice

Im stuck at Loading Cantina for last hour and half....

Tested two devices and an android emulator, everywhere the same problem

 

Im gonna lose energy soon ...

 

Ally code: 485-779-437

Message 4 of 202 (4,190 Views)

Re: Problem loading

★★★★ Novice
Whew - glad it's not just me.
Message 5 of 202 (4,729 Views)

Re: Problem loading

★★★★ Novice
I too am stuck on the loading cantina screen.. CG we are missing out on energy refreshes...
Message 6 of 202 (4,713 Views)

Re: Stuck at Loading Cantina

★★★★ Novice
Same problem here. Other people I know have this prob too...
Message 7 of 202 (4,174 Views)

Re: Problem loading

★★★★ Newbie
I'm on a Samsung Galaxy Note 9, same problem
Message 8 of 202 (4,705 Views)

Re: Stuck at Loading Cantina

[ Edited ]
★★★★ Newbie

Same here, must have happened after midnight CST. Have already reinstalled the app.

 

Message 9 of 202 (4,162 Views)

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