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Stuck on "Checking for Updates" screen

by Apollos90125
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Original Post

Stuck on "Checking for Updates" screen

★★★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Samsung Galaxy S8+
OS Version 9
Ally Code: (Find it here: http://bit.ly/AllyCode ) 823-322-286
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug Game will not load. Stuck on "Checking for Updates" screen. Tried clearing cache and uninstall/reinstall of game.
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region North America
Country United States

Game will not load. Stuck on "Checking for Updates" screen. Tried clearing cache and uninstall/reinstall of game.

Message 12 of 36 (394 Views)

Unable to Connect to Game

★★★★ Novice

Game launches, but it stays at the "Checking for Updates" screen. Been like that all day.

Message 1 of 36 (366 Views)

Re: Wont load. Stuck on "checking for updates"

★★★★ Novice

Same here

Message 2 of 36 (405 Views)

Re: Wont load. Stuck on "checking for updates"

★★★★ Novice

been stuck at this point all day as well.  Wont load on a Tab S3 or a Galaxy S9

Message 3 of 36 (398 Views)

Re: Wont load. Stuck on "checking for updates"

★★★★ Novice

Same here. I want answers.

Message 4 of 36 (389 Views)

Re: Wont load. Stuck on "checking for updates"

★★★★ Novice

Same issue on multiple devices.  Primary is Galaxy S8+

Message 5 of 36 (387 Views)

Re: Wont load. Stuck on "checking for updates"

★★★★ Novice
@Apollos90125 It's kind of crazy not one person from EA has replied in hours. I don't pay money for this game for it not to work. Sad!
Message 6 of 36 (414 Views)

Re: Wont load. Stuck on "checking for updates"

★★★★ Novice

this continues to happen with no support.  I spoke with support on the phone for an hour yesterday just for them to tell me its happening to some players and end the call.  When will this be fixed or how can we work around this?

Message 7 of 36 (397 Views)

Re: Wont load. Stuck on "checking for updates"

Community Manager

Hey there, everyone.

 

If you're still having difficulty getting past the "checking for updates" screen and are on Android, could you please try clearing the app data and try to load the game again? There were a few updates that went out yesterday.

 

Before performing these steps, please make sure your account is linked and that it isn't a guest account.

 

To clear your cache, please check out this help article at step 2.

 

Please let us know how it goes.

 

Arrenai Cat


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Message 8 of 36 (387 Views)

Re: Wont load. Stuck on "checking for updates"

★★★★ Novice

That does not work.  I have tried clearing cache, as well as uninstall/reinstall of the game software.  The issue persists.

Message 9 of 36 (382 Views)

HOW TO CONTACT SUPPORT

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