Product: Star Wars: Galaxy of Heroes
What type of device are you experiencing the issue with? Samsung Galaxy S8+
OS Version 9
Ally Code: (Find it here: http://bit.ly/AllyCode ) 823-322-286
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug Game will not load. Stuck on "Checking for Updates" screen. Tried clearing cache and uninstall/reinstall of game.
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region North America
Country United States
Game will not load. Stuck on "Checking for Updates" screen. Tried clearing cache and uninstall/reinstall of game.
this continues to happen with no support. I spoke with support on the phone for an hour yesterday just for them to tell me its happening to some players and end the call. When will this be fixed or how can we work around this?
Hey there, everyone.
If you're still having difficulty getting past the "checking for updates" screen and are on Android, could you please try clearing the app data and try to load the game again? There were a few updates that went out yesterday.
Before performing these steps, please make sure your account is linked and that it isn't a guest account.
To clear your cache, please check out this help article at step 2.
Please let us know how it goes.
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