Hey guys! It's a miracle! I changed absolutely nothing, and all my devices are working again! Thanks for everything, EA!
Yea, I was able to magically log in like normal all weekend, thought it was fixed. Alas, back to stuck on checking for updates. Any update from EA on this?
yesterday i was able to get in just fine... this morning it loaded but when i went to put teams down for the TW it got stuck on the loading screen and when i closed and re open the app.. It's stuck on the checking for updates once again....
I'm pretty sure it's not local unless all of us are from the same city.. which i dobut.. or the same state.. again, I dobut it
July 2019 - last edited July 2019
Unfortunately we haven't able to reproduce the issue on our end. From what we've seen, it looks to be a local or networking issue. We've seen the issue occur intermittently without any change on our end, which again suggests there's something closer to the user end. Of course this is still an issue so we want to keep gathering info. Could you let me know the following please:
- What would your ISP be?
- What device are you on?
- What OS are you running?
- What was the time and day this issue first started for you?
- What is the Router Model?
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@EA_Lanna and @EA_HighCommand,
There is no way it could have been a local issue considering I contacted my ISP, had them do multiple changes to my account, as well as coming into my own home to recheck the settings and hardware I have for a wireless network. Everything checked out fine, my only issues was connectivity to THIS game.
By the way, I never received answers to the personal e-mails sent off asking for help, nor did I receive the "call back" from a "supervisor" regarding my issue.
Magically, when I called in for a third time to both EA / Google and requested a refund for the $200+ I've spent on the game, everything was "working". However, intermittent issues still happen.
Don't be disingenuous and say it's a local issue when everything else on my home network's connectivity is just fine. How about giving me a call back so we can talk about this more to ensure I don't continue the intermittent interruptions?
3 weeks ago