July 2019
hi Arrenai,
yes, clearing cache and data was the same "troubleshooting" that was performed yesterday. I have don't this yet again just now and am still stuck ad checking for updates. I was able to get in eventually this morning after about 30 minutes of load time, but it alternates between that and loading so long it says the client needs to restart, which takes another 30 minutes.
July 2019 - last edited July 2019
Hi @Apollos90125 , if the troubleshooting steps haven't helped, you might have a bug on your hands. Please create a bug report here, they help flag potential bugs and ask for more information to hep investigations along.
*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds
July 2019
@EA_Arrenai and @EA_Lanna I've tried this suggested solution on both my devices and it still doesn't work. The game worked for about 20 minutes late last evening (before I tried this suggestion) and now today, it's the same thing as the other day. The issue still persists.
July 2019
Hey there, @Hartreq.
As mentioned by @EA_Lanna, if troubleshooting doesn't work, throw a bug report our way and we can take a look. Our bug reports are regularly checked by the team.
If you already see a bug report for your issue in that forum, feel free to select Me Too in that thread to help pinpoint issues affecting multiple people. Thanks!
Arrenai
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Was your issue resolved by a great post? :eahigh_file: Accept as Solution
ASK. ANSWER. LEVEL UP.
July 2019
same issue for me. Running on Wifi, using a Galaxy tab S3. North America Region, US.
July 2019
The same issue as well, but I'm using a Samsung Chromebook Plus and an LG LML212VL Smartphone.
July 2019
July 2019
July 2019
Hi all and sorry to hear that.
Sometimes the loading time can be longer than usual (see the official announcement HERE). If the game won't load at all, try switching from WiFi to cellular and vice versa and make sure you have a strong and stable internet connection.
Clearing cache and reinstalling the game freshly can also help to resolve the issue. More troubleshooting steps can be found HERE and HERE.
July 2019
I tried that on my own, and on two separate calls with Tech Support. This is still an issue, and I'm not alone in that. Please reach out to me with a real effort to resolve this rather than canned answers that are already posted on your forums. Thank you!