PS4:Cannot Connect to Ea Servers

by wert121212
Reply

Original Post

Re: Stuck on loading screen Xbox One

Community Manager

Hey all the issue is being investigated and as soon as I have any more information I will update you all.

Darko.png
Message 11 of 40 (2,910 Views)

Re: Stuck on loading screen Xbox One

★★★★★ Novice

Thanks! Hope it can be fixed soon.

Message 12 of 40 (2,899 Views)

Re: Stuck on loading screen Xbox One

Community Manager

@blend112@josephmork67@imdtarget@DirtyDannny69@nattabatta5

 

Hey everyone, for those having issues connecting is it possible to run a UO Trace to take a look at your connection. You can find the instructions on how to run the UO Trace herehttps://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

 

We would ask that when posting the results that you remove your own IP.

Darko.png
Message 13 of 40 (2,904 Views)

HELP! My game will not log into the EA servers.

★★★ Newbie

I just played Plants vs Zombies 2 a few days ago, and now I can't log in, it won't get past the loading in screen! I have a Gold membership, I own the game, No updates are needed, and I tried power cycling the xbox, logging out of my account, deleting my account from my xbox, Ive tried everything! I don't want to lose all the progress or the extra money ive put into this game!

 

Ash

Message 14 of 40 (2,861 Views)

When will PvZ servers be fixed?

★★★★★ Newbie

I see multiple connection problems threads from the last few days. When will PvZ2 servers be fixed so people can get connected and play?

Message 15 of 40 (2,865 Views)

PS4:Cannot Connect to Ea Servers

★★★ Novice

Hello! In Wednesday, I bought Plants vs Zombies GW2 for PS4. Since then, i wasnt able to connect to the Ea servers at all. I just want to know, is this a widespread issue, or only my  internet sucks?

Im able to connect to every other game just fine, with 23 ping. 

                                                                                                                                                                                            Politely asking for help!

Message 16 of 40 (2,850 Views)

Re: PS4:Cannot Connect to Ea Servers

★★★ Novice

Hello Again! I just noticed that the post is "Solved". However,i still cannot connect to game. UO trace test is normal. Well, looks like i really should sell that game back Frown

Message 17 of 40 (2,818 Views)

Re: Stuck on loading screen Xbox One

★★ Apprentice

Traceroute has started…

 

traceroute to easo.ea.com (159.153.234.54), 64 hops max, 72 byte packets

1  modem.home (xxxxxxxxxxx)  0.972 ms  0.453 ms  0.463 ms

2  hlrn-dsl-gw08.hlrn.qwest.net (207.225.112.8)  8.054 ms  7.842 ms  8.023 ms

3  hlrn-agw1.inet.qwest.net (71.217.188.57)  20.351 ms  8.717 ms  8.137 ms

4  dvr3-brdr-01.inet.qwest.net (208.168.152.134)  8.406 ms  8.809 ms  8.507 ms

5  den-b1-link.telia.net (213.248.93.94)  8.832 ms  8.913 ms  8.603 ms

6  sjo-b21-link.telia.net (213.155.133.171)  35.279 ms  35.425 ms  36.239 ms

7  akamai-ic-317108-sjo-b21.c.telia.net (62.115.146.111)  35.580 ms  36.070 ms  35.316 ms

8  a209-200-184-202.deploy.static.akamaitechnologies.com (209.200.184.202)  35.653 ms  35.399 ms  35.070 ms

9  a209-200-184-207.deploy.static.akamaitechnologies.com (209.200.184.207)  35.922 ms  35.621 ms  35.018 ms

10  a72-52-44-218.deploy.static.akamaitechnologies.com (72.52.44.218)  82.027 ms  82.103 ms  82.035 ms

11  159.153.92.10 (159.153.92.10)  78.615 ms  78.966 ms  78.369 ms

12  159.153.93.6 (159.153.93.6)  78.567 ms  78.778 ms  78.696 ms

13  ea-prod-sg-01.xbl-pub.ea.com (159.153.225.71)  78.005 ms  79.701 ms  77.971 ms

14  159.153.226.67 (159.153.226.67)  78.549 ms  78.800 ms  77.661 ms

15  easo.ea.com (159.153.234.54)  78.855 ms  79.528 ms  78.883 ms

 

Message 18 of 40 (2,810 Views)

Re: Stuck on loading screen Xbox One

Community Manager

Hey all, any issues connecting to the game should be sorted now.The studio were able to do a little work on their end to ensure that no one should have any issues connecting. 

 

If you continue to be unable to connect then please let me know and also try the connection troubleshooting steps: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

 

If you continue to see the issue after completing troubleshooting and opening ports, please run a UO trace to check your connection. 

Darko.png
Message 19 of 40 (24,506 Views)

Re: Stuck on loading screen Xbox One

★★★ Novice

Unfortunaetly still nothing for me Frown. I checked and troubleshooted everything. Strange fact is, that now i cant connect to ANY of your games. In Battlefront, Battlefield 1 and Titanfall 2, i get a message that "Cant log in to Ea servers". Well its getting even more strange. I never had connection problems like this. Before Wednesday, everything was perfect. Frown

Message 20 of 40 (2,783 Views)