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Stuck on loading screen, Apex legends wont load. PS4

by Cheesus4
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Original Post

Stuck on loading screen, Apex legends wont load. PS4

★★★ Newbie

Sup guys, I've been having this problem for over a week, today I used one of my other Psn accounts, played and everything was fine, once I logged out I had the same problem, it seems like this is happening to other people too:

 

https://www.reddit.com/r/apexlegends/comments/awzn7w/infinte_loading_screen_on_ps4/

https://www.reddit.com/r/apexlegends/comments/awxrz6/apex_wont_work/

https://www.reddit.com/r/apexlegends/comments/awwfgr/ps4_infinite_loading_screen/

https://www.reddit.com/r/apexlegends/comments/awts85/suddenly_unable_to_start_the_game/ (I never got an error tho, the thing just keeps loding)

 

I couldn't find any way to fix this, but if you know one please reply, cheers

Message 1 of 28 (5,929 Views)

Re: Stuck on loading screen, Apex legends wont load. PS4

Community Manager

Are you still running into some trouble with this, @Cheesus4?

 

Have you tried a reinstall of the game and power cycle with the PS4 yet?

 

Power Cycle

  1. Touch the power button on the front of the PS4 for at least 7 seconds (until the system beeps twice).
  2. Turn it back on after 1 minute. Launch the game.
Message 2 of 28 (5,910 Views)

Re: Stuck on loading screen, Apex legends wont load. PS4

★★★★★ Newbie

Tried everything. From resetting my ip to reinstalling the game, nothing worked. Friend of mine has the same game. When are you fixing this? 

Message 3 of 28 (5,660 Views)

Re: Stuck on loading screen, Apex legends wont load. PS4

Community Manager

@Jay_samba 

 

Try setting the DNS manually on your console to the Google one (8.8.8.8 and 8.8.4.4)

Let me know if that gets you in.

Message 4 of 28 (5,623 Views)

Re: Stuck on loading screen, Apex legends wont load. PS4

★ Novice
Changing the DNS manually worked for me
Message 5 of 28 (5,604 Views)

Re: Stuck on loading screen, Apex legends wont load. PS4

★★★★★ Newbie

Hi Blueberry,

 

I also tried that, also didn't work. I even went to a friends house to see if the network somehow causes problems, but still stuck on the loading screen.

Any other ideas?

 

Cheers

Message 6 of 28 (5,587 Views)

Re: Stuck on loading screen, Apex legends wont load. PS4

Community Manager

@Jay_samba 

 

Try restoring the license of the game on your account.

 

How to restore a license on PS4

https://manuals.playstation.net/document//en/ps4/settings/license.html

Message 7 of 28 (5,584 Views)

Re: Stuck on loading screen, Apex legends wont load. PS4

[ Edited ]
★ Novice

i have the same problem. game doesnt even shows the respwan animation . just the screen whit apex poster.

i though i fixed whit reset license and use google dns  but nope. pls fix this. even removed the game and reinstall it.

Message 8 of 28 (5,445 Views)

Re: Stuck on loading screen, Apex legends wont load. PS4

★ Novice

I'm having the exact same issues. Doesn't even start to load. Just the very first screen it sits on.

Message 9 of 28 (5,415 Views)

Re: Stuck on loading screen, Apex legends wont load. PS4

Community Manager

@scaryashell 

 

Are you able to connect if you reboot the network and change the data center? The option to change the data center should show up after a couple minutes.

 

Basic Connection Troubleshooting

https://help.ea.com/en/help/faq/connection-troubleshooting-basic/

 

Port Forwarding

https://help.ea.com/en/help/faq/opening-tcp-or-udp-ports-for-connection-issues/

Message 10 of 28 (5,386 Views)
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