Re: Stuck on loading screen, Apex legends wont load. PS4

by diablodaymo
Reply

Original Post

Re: Stuck on loading screen, Apex legends wont load. PS4

★★ Novice

I'm not even making it to the loading screen. I get stuck on the very first screen. No load symbol. Just the image of wraith in the front and bloodhound on the left. It could take 10+ mins to eventually go to the respawn page if it even does. One thing I've found that usually works is to do a full restart on my PS4. I've restarted my network and also deleted and reinstalled the game itself. Not sure what else there is to do. I guess I can try to switch regions once I get into the game next time.

Message 11 of 38 (1,773 Views)

Re: Stuck on loading screen, Apex legends wont load. PS4

★ Novice
@EA_Blueberry This fixed it for me. Thank you Standard smile
Message 12 of 38 (1,764 Views)

Re: Stuck on loading screen, Apex legends wont load. PS4

★ Novice

still not working

Message 13 of 38 (1,729 Views)

Re: Stuck on loading screen, Apex legends wont load. PS4

★★★ Newbie

Not working for me either 

 

Installed today on ps4. Won't load past title screen. No animations or options. Just title screen. 

Message 14 of 38 (1,656 Views)

Re: Stuck on loading screen, Apex legends wont load. PS4

Community Manager

@moojj 

 

Do you have the game installed on an external hard drive and is there anything plugged into the USB slot other than a controller wire?

 

Did you attempt all the steps previously mentioned in this thread?

Blueberry.png
Message 15 of 38 (1,645 Views)

Re: Stuck on loading screen, Apex legends wont load. PS4

★★★ Newbie

Here is the list of things I have done:

 

Rebuilt ps4 database

Uninstalled and reinstalled

Changed dns settings to google

Tested network

Unplugged astro usb and razer controller usb

Hard reset

Entered ALL of the playstation and apex legends ports on my router

Restored licenses on ps4

 

Apex Legends is the only game that has this problem, of not getting out of the very first apex page, the poster, with wraith, wattson and octane. It just won't get past it. Starting this game can take nearly 30 mins of closing app and reopening. Apex legends is up to date and saved to PS4 internal harddrive. 

 

I am wondering if anyone else is having this problem? Its a nightmare for when I am streaming.

Message 16 of 38 (1,592 Views)

Re: Stuck on loading screen, Apex legends wont load. PS4

Community Manager

@diablodaymo 

 

Let me know of the following:

 

  • Are you not able to connect on both a WiFi and wired connection with your PS4?
  • Are you able to login to the game under a different PSN ID?
  • Have you tried all connectivity steps here?
  • Were there any new games or apps downloaded onto your system just prior to this happening? (Ex: EA Access)
  • Are you able to connect after you visit Help.EA.com, log out (if logged in), and sign in using your PSN credentials so it pings our servers?
Blueberry.png
Message 17 of 38 (1,585 Views)

Re: Stuck on loading screen, Apex legends wont load. PS4

★ Apprentice

I’ve had it for idk how long. EA support is no help at all

Message 18 of 38 (1,517 Views)

Re: Stuck on loading screen, Apex legends wont load. PS4

★ Apprentice
@diablodaymo I’m still having the same problem to this day. EA support is no help
Message 19 of 38 (1,513 Views)

Re: Stuck on loading screen, Apex legends wont load. PS4

Community Manager

@GhostFacekilla05 

 

Have you tried changing the DNS on your PS4?

 

There were others on PS4 getting stuck at the loading screen for Madden 20 and were able to solve it by switching the DNS. Here's the post.

Blueberry.png
Message 20 of 38 (1,426 Views)