Stuck on loading cantina (April 16, 2019)

[Acrofales]

Today I've been getting stuck on "Loading Cantina"  for a long time. Sometimes timing out before entering the game, and usually forcing me to keep my phone awake to continue logging in. In general, the connection is slow, but particularly the first login when starting the game.

I tried on both 4g data and on wifi. On wifi it doesn't log in at all, and on 4g it just takes a very long time. I walked around town a bit, but it was the same thing wherever I went. My internet is otherwise completely normal, with no unusual lag or latency.

[Acrofales · Accepted solution]

I solved it by clearing the cache. Thanks!

[GladOS-013]

Hi @Acrofales and thanks for the report!

Please report this on the "Bug Forum" section, where you can include information about your area (in case it's a geographic issue) and your ally code (so QA can check your individual account).

https://answers.ea.com/t5/Bug-Reports/bd-p/star-wars-galaxy-of-heroes-bug-report-en

Thanks!

[Acrofales · Accepted solution]

I solved it by clearing the cache. Thanks!