Stuck on connection screen with gray buffering circle in the middle

[televisedship5]

https://help.ea.com/ca/search/?product=nhl-19&platform=ps4&category=technical-support&q=NHL+19

[televisedship5]

https://www.youtube.com/watch?v=3Oaxy20h1TU

[televisedship5]

@STEPDADDY082  This sucks so much i hate how ea doesnt even try.

[NHL_Live_Support]

@televisedship5 

Please start recording the video earlier, so I can see where you are in the game and what action happened previously.

[televisedship5]

It's right after to press X on the PS4 controller to launch the game from title screen 

[NHL_Live_Support]

@televisedship5 

In order for us to properly troubleshoot this, we need to see the issue occur from the very start.  I'm sorry for the inconvenience, but please send another video of the issue happening with the start of the video at the title screen (before the issue starts to occur).

[televisedship5]

Okay I will

[televisedship5]

https://www.youtube.com/watch?v=ymlOI6MtKGk

[NHL_Live_Support]

@televisedship5 

Thank you.  We will start the investigation ASAP and reply to this thread as soon as we can.

[televisedship5]

Okay thank you so much