Re: Stuck on checking for updates

by EA_Lanna
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Original Post

Stuck on checking for updates

★★★ Newbie

My swgoh has been stuck on checking for updates for o er 12 hours now

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Re: Stuck on checking for updates

Community Manager

Hey @dreamintre67 , sorry to hear that. Some troubleshooting might help with that. Are you on an Android or iOS?

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Re: Stuck on checking for updates

★★★ Newbie

It wasn't my phone it was updates to the game that were an issue...

Message 3 of 4 (1,916 Views)
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Re: Stuck on checking for updates

Community Manager

Yes, I do understand the issue for you was that the game was stuck checking for updates for 12hrs. 

Most issues can be remedied by performing some basic troubleshooting steps, including clearing various glitches and more, so it may help here. The troubleshooting steps differ though depending on what device you play on e.g. here are the Android TS steps and iOS TS steps

Are you still having issues with the game checking for updates?

Lanna.png____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.


Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds

Message 4 of 4 (1,898 Views)