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Re: Stuck on checking for updates screen

by PapaSiggy
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Original Post

Stuck on checking for updates screen

★★★★ Newbie

The whole day I can't access the game. I'm stuck at this screen. I had luck one time for 30 mins and after that is the same.

 

Tried everything, I updated the game from playstore. Nothing. Anyone with the same problem ? 

Message 1 of 4 (127 Views)

Re: Stuck on checking for updates screen

EA Star Wars: Galaxy of Heroes Team
Hey, if you are still encountering this issue, can you please reinstall the game, load it and then leave it in the Home screen for around 30 min without playing until it's finished downloading all the assets?

Let me know how it goes, thank you.
Message 2 of 4 (108 Views)
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Re: Stuck on checking for updates screen

★★★ Newbie

I am having the same issue, I uninstalled and reinstalled my game and when I fire up the game it's stuck at the checking for updates screen

Message 3 of 4 (71 Views)

Re: Stuck on checking for updates screen

EA Star Wars: Galaxy of Heroes Team
Depending on the platform you are playing on, there is a list of troubleshooting steps listed in these articles:
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps/
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

Might also worth a try to switch network connection. If you are playing on mobile data, try Wi-Fi and the other way around.

Thank you.
Message 4 of 4 (62 Views)

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