Stuck on PVZ Garden Warfare 2 Loading Screen (Laptop)

[Maromaster9]

Whenever I try to open the game, I get sent to the loading screen. After about 10-30 minutes, I receive a "Lost connection to EA servers" message and get returned to the loading screen.

(The music and loading flower pause frequently during the loading process)

Any solutions?

[EA_David · Accepted solution]

@Maromaster9 Thanks for the update. I think the issue is due to the low specs of the system you're playing on, and that the game is failing to render the world. The disconnect error message in this case would be the game timing out for inactivity. 

You may want to try checking for updates to your graphics adapter, but I can't promise that this will make the game run: https://downloadcenter.intel.com/product/88355/Intel-HD-Graphics-520

I also removed your msinfo as it can contain sensitive info, but I took a look at it already.

[EA_David]

@Maromaster9 HI, can you restart your system with a Clean Boot, then add Origin and the game as exceptions to your security software?

This should hopefully help with figuring out what's preventing the connection.

https://help.ea.com/en-au/help/faq/how-to-clean-boot-your-pc/

Thanks. 

[Maromaster9]

The problem(described earlier in the chat) is still occurring.

I have my MsInfo attached.

[EA_David · Accepted solution]

@Maromaster9 Thanks for the update. I think the issue is due to the low specs of the system you're playing on, and that the game is failing to render the world. The disconnect error message in this case would be the game timing out for inactivity. 

You may want to try checking for updates to your graphics adapter, but I can't promise that this will make the game run: https://downloadcenter.intel.com/product/88355/Intel-HD-Graphics-520

I also removed your msinfo as it can contain sensitive info, but I took a look at it already.

[Maromaster9]

THANK YOU!! The game works fine now, although a bit laggy at the start.

And again, thank you for your time!!!

[EA_David]

Wonderful, thanks for the update.