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Stuck loading in between almost every task.

by SwKCryptic
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Original Post

Stuck loading in between almost every task.

★★★ Newbie

Every time I attempt to view an event, start a battle, sim a task, slice a mod. I get the loading circles for about 10-15 seconds before it progresses.

 

I’ve already reinstalled and attempted to switch WiFi’s to no avail. I’m utilizing iOS 14.6 on an iPhone 11 Pro Max.

 

I can go a handful of minutes without any issues, but for the majority of my time playing it was dreadful. It took 5 minutes just to set defense in GAC 

 

All the attached screenshots were all within a few minutes as I attempted to navigate into Conquest, load in my squad, and start the battle.

Message 1 of 7 (382 Views)

Re: Stuck loading in between almost every task.

Community Manager

Hi @SwKCryptic

 

When did this start happening for you? Can you share what troubleshooting steps you've tried so far please?

 

Thank you, 

 

EA_Lanna

Lanna.png____________________________________________________________


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Message 2 of 7 (360 Views)

Re: Stuck loading in between almost every task.

★★★ Newbie

The first time I noticed it was Friday, June 11th. I thought it might go away on its own, but it’s only gotten worse or just unbearable.

 

I initially tried force quitting the app, that didn’t work. I then tried to connect to various WiFi sources and even LTE. Next I ensured all my in game settings looked good. Lastly, I deleted and reinstalled the game (that usually fixes everything… nothing!

 

After all this, I switched to an iPod Touch 7th gen albeit a little slower it was still running it faster that my iPhone 11 Pro Max. attempted to power cycle my phone, but that didn’t help.

 

Last night I attempted the Malak event and it took forever to load the journey guide and to retreat from the event. Around 1 am it ran smooth as butter for 5-8 minutes and then back to the loading.

Message 3 of 7 (342 Views)

Re: Stuck loading in between almost every task.

★★★ Newbie

I am having this same issue on iPhone 12 Pro. It started after the last iOS update to 14.6 and the game client update that occurred within a day, roughly around June 8th.

Message 4 of 7 (296 Views)

Re: Stuck loading in between almost every task.

Community Manager

Hi @SwKCryptic and  @ShiftyJon

 

Thanks for getting back with that context. There's been a few updates recently which could be causing it to act up. Try running through these iOS troubleshooting steps to help sync things back up.

 

- EA_Lanna

Lanna.png____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Message 5 of 7 (260 Views)

Re: Stuck loading in between almost every task.

★★★ Newbie

This is still occurring. IPhone 12 Pro, 128GB storage, iOS 14.6. I’ve done some troubleshooting:

 

- rebooted phone multiple times

- reinstalled game

- reset WiFi (occurs both on WiFi and 5G)

- checked device storage, it is only 30% full

- tried on new iPad Air with latest updates, no issues

- no other apps open

 

Again, this issue began when iOS was updated to 14.6 and the game client updated the same week.

 

The problem is anything that has to contact the server can be instant or take upwards of 20 seconds. Problems occur when buying items with in game currency, setting a squad and entering arena, TB, GAC, or Conquest, or completing any of the above.

 

I’ve been playing the game since day 1 and have played across 3 different iPhones over that time. I’ve never seen anything like this but can only conclude that the app has an issue with iPhone 12 Pro.

Message 6 of 7 (228 Views)

Re: Stuck loading in between almost every task.

★★ Novice

Same problem but on android though. Started yesterday night and today (5/7/21), I can't even log into the game. Now is 4:41 p.m. (Malaysian local time) and the problem still persist. I tried reinstalling the game but to no avail, and it is certainly not a wifi-related problem because there no "There is problem with your connection" message.

Message 7 of 7 (182 Views)
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