Stuck in HUT Game Setup

[justincranford]

@Neufox I got this new error twice within the last 30 minutes.

[van0802]

I tried that and it did not work for me

[NHL_Live_Support]

@van0802 @TiguanDeCrazy @justincranford @Neufox @Gatorfett 

Here is a temporary solution for this issue:

1. Go to any online HUT mode.
2. Advance to the Game Setup screen where you search for an opponent.
3. Go back to an offline HUT mode, wait 3 seconds, and enter.
4. This should fix the problem.

[NHL_Live_Support]

@van0802 @TiguanDeCrazy @justincranford @Neufox @Gatorfett 

Can any of you provide us with the following info?

1. The console you're on
2. Your PSN ID/gamertag
3. The last time you encountered this issue (Time and Date please, including Timezone)

[Neufox]

@NHL_Live_Support
1. Xbox one
2. gmneuf
3. June 17, approx 7:30pm PST. Haven't tried again yet

[NHL_Live_Support]

Thanks Neufox.

[Huzzard]

I've had this loading screen issue for a week now... Too bad I cant do my dailies and get the monthly collectibles player ..... :-( Can you do anything about that ?

[NHL_Live_Support]

Hey @Huzzard,

Please create a new thread for that issue and I will try to help you out.

[Gatorfett]

@NHL_Live_Support
Xbox one
Gatorfett
Now Tuesday 8:13 eastern

That fix works until I quit the game and restart.

[pensfan067]

Same issue for me for past few days.  Unable to play games in hut to earn collectibles