Stuck at main menu

[Martinman2013]

Anyone else have this issue? 

it does not show any ui buttons, just the background video.

[NavaraKP · Accepted solution]

Thank you for tip I uninstalled rog gamefirst my game seems to be working again, or at least more often now. 

[iluminatethesky]

Hey @Martinman2013,

Sorry to hear about this issue you're experiencing.

May I ask which platform you're playing on?

Thanks  

[Ultimak81]

i have the same problem .. im playing on pc.

[EA_Arrenai]

Hello @Ultimak81,

Would you be able to pull up a dxdiag for us? It would help a lot in being able to track down this issue.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information

Thanks!

Arrenai 

[Ultimak81]

Hello @EA_Arrenai

I uninstalled my graphics driver (416.97) and then installed version 416.81, but without success

[StewartPS]

I’ve got the exact same issue no menus nothing like you just an endless loop. Live chat operator just ended my session about it... was trying to revert back to a previous GPU driver at the time. I don’t think it’ll help in all honesty...

[EA_Arrenai]

Thanks @Ultimak81!

It appears you're on an older version of Windows 10 (version 1804). Normally this wouldn't be an issue, but there were some hefty DirectX 12 updates in the October 2018 (version 1809) update. If you're able to, please try a Windows Update to see if that has a positive effect on your main menu issue.

Arrenai 

[N1LY_ApChuck]

I’m also having the same problem I already re install the game it doesn’t work 

[Ultimak81]

Hello @EA_Arrenai

i update my windows and it works.

i used this "https://www.microsoft.com/en-us/software-download/windows10" to update my windows.

[Ultimak81]

wtf is wrong with game..

I started the game after a few hours sleep again and have again the problem with the stuck in the loading screen.