August 2021 - last edited September 2021 by EA_Mako
Hi, friends!
So, I've got banned for unkown reason from Apex (when the mail comes i wasn't playing), but i can log into the lobby, buy cosmetics and enter in the firing range without returning to the menu with the message "Banned", but when i try to get into a game the game return me to the menu and display the message "ban".
I play this game since launch (couldn't play season 4-5-6 for a problem with my old 7950hd ), and i never try to hack or try to have a competitive unfair advantage to win fight, instead since the s8 i try to invest more time in the aim trainer to hit more shot (still missing a lot of 'em), watched a lot of pros to understand their thought (rotation, position, cover, when pick fights and when not); so i 'm very disappointed about this ban (i have alredy send a practice to the team, hope they reach out my request in some days).
I'm not a streamer, not a pro, not a smurf, not a boosted player, not a hacker; i consider myself an average player who loves this game and improve at it.
So i'm asking if anyone experienced this "ban" before, and had back the account; i leave some stat of my account, the proof i 've entered in the firing range and the empty page "My Ban History" from Ea site.
P.S: Sorry for my bad English
[CM - Edited to update title]
Solved! Go to Solution.
August 2021
Hey @TME_Zephyr,
As the message on the ban history page mentions, certain bans or suspensions may not appear on that page. Sorry for the confusion there.
If you're seeing a banned message when you try to play, please send an appeal up to our Terms of Service team with these steps:
https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/
They'll be able to review the situation for you and will reach back out via email once the investigation is complete.
August 2021
Hey @TME_Zephyr,
As the message on the ban history page mentions, certain bans or suspensions may not appear on that page. Sorry for the confusion there.
If you're seeing a banned message when you try to play, please send an appeal up to our Terms of Service team with these steps:
https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/
They'll be able to review the situation for you and will reach back out via email once the investigation is complete.
August 2021
August 2021
September 2021
been banned for no reason, no clicking strange link, no cheating for sure,been banned when i am playing at 9.4
when i check my ban history,browser keep loading and show nothing, and when i click"contact us", nothing shows to me ,
i wish can be touched in email [edit: email address removed], thx a lot !
September 2021
Nothing to do, i message them, but they tells me that i 'm banned, and they didn't specify the reason.
They ban also another 2 new account for no reason at all.
Can i transer the coins and the skins to my old account in a new one?
September 2021
September 2021
Hey @YSophieT,
This is not something we're able to investigate via the forums. Please be sure to submit an appeal with the Terms of Service team with these steps:
https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/
They will take a look through the situation and reach back out to you through your account email.
I'm afraid if an account's been banned we're unable to move anything to or from it whatsoever, sorry.
September 2021