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EA_Kent
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6 years ago

Re: Strange Crashing Issue on Apex PS4

Hey @witchclass. 

Thanks for sending me the UO Trace results. Looking at the test it doesn't look like there's any measurable packet loss happening. The ping stays pretty low throughout the test as well. 

When you mentioned that you bought a new router to use for your PS4, does that mean you're using multiple routers on the same network? Is it connected to the same modem as another wireless router? 

/Kent

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Crashing Issue on Apex 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Strange Crashing Issue on Apex PS4","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:5361332"},"body":"

Hey @witchclass. 

\n\n

Thanks for sending me the UO Trace results. Looking at the test it doesn't look like there's any measurable packet loss happening. The ping stays pretty low throughout the test as well. 

\n\n

When you mentioned that you bought a new router to use for your PS4, does that mean you're using multiple routers on the same network? Is it connected to the same modem as another wireless router? 

\n\n\n

/Kent

","body@stringLength":"573","rawBody":"

Hey @witchclass. 

\n\n

Thanks for sending me the UO Trace results. Looking at the test it doesn't look like there's any measurable packet loss happening. The ping stays pretty low throughout the test as well. 

\n\n

When you mentioned that you bought a new router to use for your PS4, does that mean you're using multiple routers on the same network? Is it connected to the same modem as another wireless router? 

\n\n\n

/Kent

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Strange Crashing Issue on Apex PS4","moderationData":{"__ref":"ModerationData:moderation_data:5361333"},"body":"@EA_Kent yes but I don't have this problem with any other game.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"63","kudosSumWeight":0,"postTime":"2019-12-12T11:18:38.470-08:00","lastPublishTime":"2019-12-12T11:18:38.470-08:00","metrics":{"__typename":"MessageMetrics","views":648},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":4,"readOnly":false,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:5361334":{"__typename":"ModerationData","id":"moderation_data:5361334","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:5361334":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:30"},"id":"message:5361334","entityType":"FORUM_REPLY","eventPath":"category:apex-legends-en/category:ea-forums-en/community:tghpe58374board:apex-legends-technical-issues-en/message:5361328/message:5361334","revisionNum":1,"uid":5361334,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:apex-legends-technical-issues-en"},"parent":{"__ref":"ForumReplyMessage:message:5361333"},"conversation":{"__ref":"Conversation:conversation:5361328"},"subject":"Re: Strange Crashing Issue on Apex PS4","moderationData":{"__ref":"ModerationData:moderation_data:5361334"},"body":"

If possible is there any way you could try removing that other router from the network to test and see if that has any effect at all? It is strange that it's only happening with Apex Legends, but I'm wondering if there might be an issue with the device IP being duplicated on your network. That can sometimes cause some weird issues. 

\n\n\n

/Kent

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Much appreciated. It doesn't look like there's any packet loss on the new trace, but there is a bit of a gap between the highest and lowest ping that it's capturing. That usually indicates instability in the connection, which may point to an issue at one of the datacenters between your home connection and the servers. From the UO Trace you sent me it looks like the instability might be starting at the second hop, right when the connection leaves your home network. 

\n\n

I think it would be best to reach out to your ISP and show them the results of the UO Trace so they can take a look. They may be able to identify where that instability is coming from and help get it sorted out.

\n\n\n

/Kent

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