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Still low compatibility problems.

by ItsKatlyn99
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Original Post

Still low compatibility problems.

★★★ Guide

After the last The Sims Mobile's update related to compatibility with some devices, my phone (Huawei Mate 20 Lite) stopped having the problem of the touchscreen with this game.

But unfortunately, this phone is not still 100% compatible with TSM.

 

Sometimes when I log in game, at the start, a message appear saying that the device is not recognized so there can be some problem playing.

 

In the various districts, a lot of objects (and at home too) have a blurred texture.

The graphic of the game is not well defined, and the screenshot are totally low quality.

 

Going on my phone's setting:

"Display > Full screen viewing"

It says: " The following App have not been optimized for full screen mode"

And The Sims Mobile is listed below.

 

 

 

Maybe this (I hope that) can help fixing all this.

Would be nice if all player could enjoy this game without problems and with its full potential.

 

I really hope you can help me/us

 

Thank you ❤️

Message 1 of 13 (909 Views)

Re: Still low compatibility problems.

★★★★★ Newbie

i have the same problem with my huawei the graphic is poor

Message 2 of 13 (849 Views)

Re: Still low compatibility problems.

★★★ Newbie

Oh gosh my graphic is pixelated too I really hate this and I hope they can fix this problem fast because is not fair

Message 3 of 13 (811 Views)

Re: Still low compatibility problems.

★★★ Newbie

I wonder how much it takes to make this game compatible with certain devices... This story has been going on for a very long time -_-

Message 4 of 13 (807 Views)

Re: Still low compatibility problems.

What devices are you guys running the game on?

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do not work for EA


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Message 5 of 13 (794 Views)

Re: Still low compatibility problems.

★★★ Guide

@Phantomlover1717  ha scritto:

What devices are you guys running the game on?


As I said I am using a Huawei Mate 20 Lite and did I read about a guy talking of J6 :/

Message 6 of 13 (785 Views)

Re: Still low compatibility problems.

★★★ Newbie

I have the same problem with my Huawei Mate 20 lol 

Message 7 of 13 (736 Views)

Re: Still low compatibility problems.

Could you check this setting:
In Settings -> Display -> Screen Resolution, make sure you are running at FHD+ or WQHD+ resolution (not HD+ resolution).

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do not work for EA


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Message 8 of 13 (716 Views)

Re: Still low compatibility problems.

[ Edited ]
★★★ Guide

@Phantomlover1717  ha scritto:

Could you check this setting:
In Settings -> Display -> Screen Resolution, make sure you are running at FHD+ or WQHD+ resolution (not HD+ resolution).


Yes, I am sure.

My screen resolution is FHD+ (2340x1080)

 

As I said I certainly know it is a problem of the game. My phone is powerfull.

The game need to be optimized for this devices model (and other...) 

Standard smile 

 

I'll leave you the attachment below

It's the game itself to say it

 

Im translating it too because my game is in Italian language.

"We do not recognize this model of device, you may experience poor performance or instability during the game"

Message 9 of 13 (713 Views)

Re: Still low compatibility problems.

EA Desktop Team

Hi everyone,

 

@ItsKatlyn99 @Ak0nita94 thanks for sharing the exact device you are using. Would it be possible for you to share a screenshot of how the game looks for you? Also, could you let us know which is your player ID? You can see it in the top right corner when your game is loading.

 

Thanks!

-Mai

Message 10 of 13 (686 Views)
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