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Re: Steam inifinte loading screen but on Origin shows that I have no internet

by EA_Atic
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Original Post

Steam inifinte loading screen but on Origin shows that I have no internet

★★ Novice

Been battling the dreadful infinite loading screen intermittently since the start of Season 8. I will launch on steam and be struck with the infinite loading screen and then attempt to launch on Origin to be faced with "Unable to connect to EA servers".

 

I have literally tried every troubleshooting tip that I have come across on the forums and different videos with no resolution.

 

DNS flush, restart, unlink and relink on EA, USB unplug, verify files (both on steam and origin), list goes on.

 

What is frustrating is that it only happens to me when 3 other people on the same internet in the same house are not faced with these issues. 

 

I am at the end of troubleshooting and asking for assistance.

Message 1 of 6 (143 Views)

Re: Steam inifinte loading screen but on Origin shows that I have no internet

★★ Novice

i have opened up multiple chats with EA support and have followed every suggested solution and still have not resolved the issue.

 

besides being constantly asked to do things and having the agent try to get me off the chat as soon as possible without even giving me a chance to report my finding upon completing the steps provided.

 

 

Message 2 of 6 (127 Views)

Re: Steam inifinte loading screen but on Origin shows that I have no internet

Community Manager
@OopsOREVENGE are you using wifi or cabled connection and who is your ISP?

/Atic
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Message 3 of 6 (97 Views)

Re: Steam inifinte loading screen but on Origin shows that I have no internet

★★ Novice

LAN, ISP is century link

Message 4 of 6 (91 Views)

Re: Steam inifinte loading screen but on Origin shows that I have no internet

★★ Novice
Message 5 of 6 (72 Views)

Re: Steam inifinte loading screen but on Origin shows that I have no internet

Community Manager

Could you try to hotspot with a phone as a network device and see if anytihng changes. also make sure that its not connected to the WIfi. @OopsOREVENGE 

 

/Atic 

Atic.png

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* Tag me with @EA_Atic if you are responding to me. Thumbs up

* If you like the comments of other players please give them XP.  

* If someone has helped and solved your issue please accept it as a solution. Standard smile

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Message 6 of 6 (30 Views)
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