Startup Failure, Requires a Directx 11

[TiGaNHo]

Opening game gives the following error

"The video device failed to initialize because it doesn't support the required features"

I added the print here https://prnt.sc/mh1qrp

My notebook

i5 2410m
6gb ddr3
gt 555m 2gb 128bits
windows 7

Video cards, integrated and nvidia has directx 11

[EA_Atic]

Hey @TiGaNHo , Thanks for the information and screenshot.  

Can you upload a dxdiag so we can see your hardware and drivers.

/Atic

[TiGaNHo]

here

[robogod47]

I also had this problem it sad i have Direct X 12

This was the error code that i got

https://docs.google.com/document/d/1Fak8VjlwYj1LWLsVMrc6v-bsXPXJBX17xlKgabukIJ4/edit?usp=sharing

[PIXIE_Lord_00]

same as me.....

[EA_David]

@TiGaNHo Hi, it looks like the game is trying to launch with the Intel chipset, which wouldn't be powerful enough for the game, hopefully ensuring your discrete card is running will help, even though that is below the listed requirements too. 

@robogod47 I'd guess you're missing some Windows updates. Run Windows update and make sure you have all automatic updates, and then try repairing/reinstalling the game. 

@PIXIE_Lord_00  Please elaborate on your issue, there are different ones in this thread. This post will give info on the sort of thing we need: https://answers.ea.com/t5/Technical-Issues/Welcome-to-the-Technical-issues-board/m-p/7421814#M772

[PIXIE_Lord_00]

I also got a problem like @TiGaNHo.

[EA_David]

@PIXIE_Lord_00  Sorry, that device doesn't have the hardware required to run the game, it's missing a discrete Nvidia or Radeon GPU.

[Foxlendor]

ive got the same eror

[Foxlendor]

hey once i wen into the device manager and disabled this thing called "Intel(R) Xeon(R) E3 - 1200/1500 v5/6th Gen Intel(R) Core(TM) PCIe Controller (x16) - 1901" it just ran using my actual gpu or graphics card.. or somthin