Starting screen glitches then goes to home screen [ Edited ]

[586154]

I'm able to sign in on NBA live but when it goes to the starting screen it freezes and goes to the home screen.

[EA_Blueberry · Accepted solution]

Hi, @YouDamSkippy @586154 

Which platforms do you play the game on? Have you tried giving your consoles a power cycle yet?

PS4:

Power Cycle

1. Touch the power button on the front of the PS4 for at least 7 seconds (until the system beeps twice).
2. Turn it back on after 1 minute. Launch the game.

Xbox One:

Power Cycle the Console

1. Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

1. Plug the console power cable back in.
2. Press the Xbox button on your console to turn on the Xbox One.

[YouDamSkippy]

Mom having the same issues. Any fix.

[EA_Blueberry · Accepted solution]

Hi, @YouDamSkippy @586154 

Which platforms do you play the game on? Have you tried giving your consoles a power cycle yet?

PS4:

Power Cycle

1. Touch the power button on the front of the PS4 for at least 7 seconds (until the system beeps twice).
2. Turn it back on after 1 minute. Launch the game.

Xbox One:

Power Cycle the Console

1. Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

1. Plug the console power cable back in.
2. Press the Xbox button on your console to turn on the Xbox One.