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Star Wars Galaxy of Heroes Basic Troubleshooting Guide

by EA_Lanna
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Star Wars Galaxy of Heroes Basic Troubleshooting Guide

[ Edited ]
Community Manager

Hello Holotable Heroes Standard smile

Welcome to the Technical Issues section of the STAR WARS™: Galaxy of Heroes boards. High five


Before we start troubleshooting:

 

Sometimes EA Help Advisors may need to locate your account to help out and these codes are needed to do that. The Player ID and Ally code can only be located from inside your game so if you are locked outside you will not be able to retrieve them. We'd advise players to take a note of your Player ID or Ally code down for your own record keeping while you're still in your game, just in case you ever need to provide it. Wink

 

 

Why should I troubleshoot my issue?

  1. Most technical issues experienced can be remedied by performing some basic troubleshooting steps, including clearing various glitches and more. 
  2. By performing the basic troubleshooting steps, it will help narrow down the potential root cause of the issue.

 

So it's essential to troubleshoot for these reasons.

 

 

How can I troubleshoot for STAR WARS™: Galaxy of Heroes?

 

Depending on the device you play STAR WARS™: Galaxy of Heroes on, the troubleshooting steps will differ. The EA Help team have created EA Help articles to guide you through those steps:

or


I've performed these steps but I'm still experiencing technical issues

 

If these steps aren't helping with your issue, we may need to gather some specifics. 

  1. Hit up the "Search" function at the top of the page for existing threads on your issue. Let us know if the issue  in that thread is also affecting you by selecting the "Me Too" button under the first post and then commenting with additional information.  
  2. Can't see an existing thread? You can create a new technical issues thread here by just clicking on the "New Topic" tab on the Technical Issues page or this hyperlink to be redirected to the 'Compose a thread' page to share that with the community.
  3. Alternatively you can get in contact with out EA Help Advisors directly for assistance. This EA Help article will detail how to create an EA Help support ticket. 

 

You could also be experiencing an in-game bug. If you feel like you've encountered an in-game bug, please check for an existing Bug Report. If there isn't one open on your bug, please make a Bug Report in the Bug Report section. Bug reports help us to compile information, better track bugs and communicate any updates to the community so we'd encourage reporting on bugs and selecting "Me Too".

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