February - last edited 4 weeks ago
Hello Holotable Heroes
Welcome to the Technical Issues section of the STAR WARS™: Galaxy of Heroes boards.
Before we start troubleshooting - Player ID/Ally Code:
Sometimes EA Help Advisors may need to locate your account to help out and these codes are needed to do that. The Player ID and Ally code can only be located from inside your game so if you are locked outside you will not be able to retrieve them. We'd advise players to take a note of your Player ID or Ally code down for your own record keeping while you're still in your game, just in case you ever need to provide it.
Why should I troubleshoot my issue?
So it's essential to troubleshoot for these reasons.
How can I troubleshoot for STAR WARS™: Galaxy of Heroes?
Depending on the device you play STAR WARS™: Galaxy of Heroes on, the troubleshooting steps will differ. The EA Help team have created EA Help articles to guide you through those steps:
I've performed these steps but I'm still experiencing technical issues
If these steps aren't helping with your issue, we may need to gather some specifics.
You could also be experiencing an in-game bug. If you feel like you've encountered an in-game bug, please check for an existing Bug Report. If there isn't one open on your bug, please make a Bug Report in the Bug Report section. Bug reports help us to compile information, better track bugs and communicate any updates to the community so we'd encourage reporting on bugs and selecting "Me Too".