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Squad Battles problem

by nikatnite127
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Squad Battles problem

★★ Newbie

Product: FIFA 19
Platform:Microsoft XBOX One
What is your gamertag/PSN ID? nobri98
Which mode has this happened in? FIFA Ultimate Team
Which part of the mode? Squad Battles
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 08/03/2019
What time did you see the bug? (HH:MM AM/PM) 11:30 am and 2:00 pm
What is your time zone? EST (IET) - GMT - 5:30
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? Play squad battles
What happens when the bug occurs? Kicks me out of EA and gives me automatic 0-3 loss for DNF. Even though I am winning (ex 2-0 first half). Also uses consumables!!!
What should be happening instead? Allowing me another chance at winning the game like I was and giving me back the consumables.

Problems you need to fix. I am getting screwed out of Squad Battle Ranking and rewards!!

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Re: Squad Battles problem

Community Manager

Hey @nikatnite127 it sounds like you may be having issues with your connection. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

 

It'll take you a couple of minutes to do them all but please do take the time and do them all.

 

Let me know how you get on and if you want to share your UO Trace then I'm happy to take a look at how your data is being routed.

 

Darko

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Highlighted

Re: Squad Battles problem

Community Manager

Hey @nikatnite127 it sounds like you may be having issues with your connection. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

 

It'll take you a couple of minutes to do them all but please do take the time and do them all.

 

Let me know how you get on and if you want to share your UO Trace then I'm happy to take a look at how your data is being routed.

 

Darko

Message 2 of 2 (55 Views)
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