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Sound stutter then disconnect from server

by GiantRaven
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Original Post

Sound stutter then disconnect from server

★★★★ Novice

Product: Battlefield V
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One
Which part of the game is the issue happening in? Multiplayer
Which part of the mode? Conquest
Please select your region North America
On which server did this happen? NA
When did this happen? (dd.mm.yy hh:mm) 12.07.19 1445hrs
Summarize your bug Sound stutter then disconnect from server
How often does the bug occur? Occasionally (10% - 49%)
Steps: How can we find the bug ourselves? Play conquest on xbox
What happens when the bug occurs? Sound will stutter, game freezes then disconnect
What should be happening instead? Smooth gameplay

Sound will stutter, game freezes, then disconnection from server occurs

Message 1 of 2 (95 Views)

Re: Sound stutter then disconnect from server

Community Manager

Hi, @GiantRaven 

 

The team applied a hotfix to help resolve some stability issues the latest patch had for Xbox users. Details on that can be found here.

 

Have you attempted any troubleshooting steps at all like a power cycle or reinstall of the game to see if that would have any positive effect on avoiding crashes?

 

Power Cycle the Console

  1. Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
  2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

  1. Plug the console power cable back in.
  2. Press the Xbox button on your console to turn on the Xbox One.
/Blueberry

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Message 2 of 2 (45 Views)

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