Xbox sound muted after starting up game

[EA_Atic]

@MysticSunflower do you use any sound bar or system with your TV?

/Atic

[MysticSunflower]

@EA_Atic No, sound comes directly out of the TV.

[EA_Atic]

@MysticSunflower what TV do you have also have you tried a different cable and suggest power cycle the above?

/Atic

[TheRpgGamer94]

Yeah I constantly have barely any sound thiugh my tv and I've tried everything said aswell but works fine through headset it makes no sense

[EA_Atic]

@TheRpgGamer94 What TV do you have?

/Atic

[MysticSunflower]

@EA_Atic I have a Vizio TV. I've tried a different HDMI cable as well as the power cycle. Unfortunately neither worked.

[BL1NDS1DE]

Same. Sound goes super quiet like a whisper. Go back to Xbox guide menu and sound is normal, return to game, goes back to super quiet. Samsung 4K TV. Surround Sound receiver. It is not an Xbox, HDMI issue. It’s the game. 

[EA_Atic]

Hey everyone, 

@BL1NDS1DE  @katsesama1  @MysticSunflower  @TheRpgGamer94  @NickyFishtank 

While our team are investigating we need some more information to pin point where the issue is. Below I have information we need from you to continue the investigation. 

• Xbox Gamertag
• Xbox Model
• TV used (Version number example: Samsung Q950TS) 
• What kind of cable are you using? 
• If you have a video on the issue would help a lot. 
• Do you have Xbox settings turned on to lower the volume when playing? 
• Do you have any peripherals connected to the Xbox?

Thanks again!

Edit: added two more questions from our QA team. 

/Atic  

[RaVeNv2EST]

Hi yes dealing with the same issue thinking it was audio going on TV but it wasn't. Is there a way to stream or record the audio dips? Iv tried literally everything. I truly love this game but the audio is the 1st bad comment I hear about this game among friends. Wild and hyper but the audio needs work. 

[EA_Atic]

Hey @RaVeNv2EST  just above you, we asked a few questions regarding issues with sound would help a lot if you and your friends could provide that. Helps our developers and QA team find what the issue is.

/Atic